Alexandra Sergi

Business Operations and Account Coordination professional with 20+ years supporting Sales, Operations, Product and Customer Service teams. Recognized for organization, accuracy and professionalism while coordinating priorities, maintaining business information and supporting customers in fast-paced environments. Bilingual in English and French.

Sales & Operations Coordinator – Licensing & Content Management - TOUCHTUNES INTERACTIVE NETWORKS

(2008-01 - 2026-12)

Supported Sales, Product, Licensing and Operations teams by coordinating business requests, maintaining product information and ensuring priorities were completed accurately and on schedule.

• Coordinated weekly customer-requested product releases while balancing multiple competing priorities and maintaining exceptional accuracy.
• Maintained business-critical product information across a catalog exceeding one million music titles supporting more than 65,000 customer locations.
• Prepared reports, maintained detailed business records and ensured information remained accurate across internal business systems.
• Investigated customer and stakeholder inquiries, providing proactive follow-up until successful resolution.

Assistant Training Coordinator - BELDEN

(2006-01 - 2008-12)

Supported national training initiatives through coordination, scheduling and customer support.

• Coordinated training schedules, registrations, travel arrangements and facilities across Canada.
• Prepared reports, maintained documentation and supported multiple concurrent projects.

Executive Administrative & Operations Support - CAE ELECTRONICS

Supported senior leadership within Marketing, Finance and Contracts through business coordination, reporting and operational support.

• Prepared reports, presentations and business correspondence.
• Managed contracts, business records and operational documentation requiring exceptional attention to detail.

Concordia University

Business Administration Studies - Notre Dame Secretarial School – Montreal