Usaman Khan

Operations professional with steady, hands-on experience running daily business operations and leading a team of 15+ people. Promoted three times in under two years for strong performance in scheduling, reporting, and problem-solving. Good at managing budgets, tracking KPIs, fixing issues fast, and staying on top of safety and compliance rules.

Organized, reliable under pressure, and comfortable handling several tasks at once. Looking to bring this experience into a coordinator role in payroll, admin, scheduling, or operations support.

Assistant Operations Manager - Soul Foods Group - Burnaby, BC

(2026-04)

• Manage day-to-day operations across teams, keeping schedules, records, and workflow organized.
• Build and manage work schedules for a team of 15+, balancing staffing needs with budget targets.
• Handle escalated customer issues and complaints quickly, keeping service quality high.
• Work with vendors and suppliers to manage inventory, deliveries, and accurate reporting.
• Track budgets and KPIs, reconcile numbers, and report results to leadership each week.
• Check and enforce compliance with safety rules and company policy.

Shift Operations Supervisor - Soul Foods Group - Burnaby, BC

(2025-06 - 2026-03)

• Ran full daily operations alone, from opening to closing, with no direct supervision.
• Handled daily cash counts, reconciliation, and end-of-day reports with no errors.
• Assigned tasks based on each team member's strengths, so daily goals were met on time.
• Watched performance during busy hours and adjusted quickly to avoid slowdowns.
• Trained new staff, helping them get up to speed faster with fewer mistakes.

Client Relations & Service Representative - Soul Foods Group - Burnaby, BC

(2024-07 - 2025-06)

• Gave attentive, friendly service in a fast-paced setting, building trust with clients.
• Learned the products, policies, and rules well enough to answer client questions accurately.

Associate of Arts - General Arts (AA) - Yorkville University (2024-09 - 2026-03)