Wendy Wang

Chinese Language Teaching Qualification: Holder of the Certificate for Teachers of Chinese to Speakers of Other Languages (CTCSOL), with strong Chinese language and literacy skills and fluency in both Mandarin and English.

Bilingual Interpretation Experience: Provided accurate Mandarin–English interpretation services to approximately four clients per week in schools, hospitals, physicians’ offices, court settings, and clients’ homes.

Training and Orientation: Experienced in coordinating new staff orientation, developing training plans and schedules, managing registration, and setting up user accounts.

Program Coordination and Management: Coordinate and manage international and Bermuda patient programs at Mount Sinai Hospital, working effectively in a multicultural and diverse environment.

Program Development and Resource Management: Develop and implement effective program strategies, optimize resource utilization, support operational efficiency, and enhance service quality and client experience.

Stakeholder Engagement and Project Coordination: Collaborate with internal and external stakeholders and support the Clinic Director in planning and coordinating satellite clinic openings, demonstrating strong organizational and time-management skills.

Process Improvement: Identify opportunities to improve workflows, streamline administrative processes, and enhance operational effectiveness.

Data Analysis and Business Operations: Analyze operational trends and data to identify business opportunities, support informed decision-making, and improve program performance.

Emergency Preparedness and Response: Knowledgeable in emergency preparedness and response procedures, including power outages, fire safety, and fire warden training.

Healthcare Administration and Confidentiality: Understand clinic operations and patient flow, including the coordination of patients, information, and administrative processes. Familiar with the Ontario healthcare system and the importance of confidentiality and information privacy.

Business Operations Coordinator - Mount Sinai Hospital – Women’s & Infants Health Program - Toronto, ON

(2018)

• Coordinate new staff orientation, develop training plans and schedules, manage registration processes, and facilitate account setup.
• Coordinate and manage international patient programs, including services for patients referred from Bermuda, within a multicultural and diverse professional environment.
• Support management and business decision-making through business operations, cost-saving initiatives, capital planning, purchasing policies and procedures, and inventory control.
• Develop and implement effective program strategies to optimize resources, improve operational efficiency, and enhance service quality and patient experience.
• Evaluate cost-saving opportunities, liaise with suppliers, and support procurement and resource management activities.
• Serve as a key point of contact for operational issues, coordinating follow-ups and collaborating with stakeholders to resolve escalated matters and achieve timely closure.
• Collaborate with project managers, facilities management, engineering teams, and other departments to implement projects and operational initiatives successfully.
• Coordinate meetings, manage schedules, prepare documentation, and perform administrative duties to support efficient daily operations.

Medical Assistant - Mount Sinai Fertility - Toronto, ON

(2017 - 2017)

• Coordinated satellite clinic operations across downtown Toronto, Vaughan, Mississauga, and North York, supporting the delivery of high-quality patient care.
• Performed administrative and clinical support duties under the direction of physicians and program leadership.
• Monitored clinic workflows and facilitated timely communication between physicians, nurses, and other healthcare professionals to support effective patient care.
• Managed patient registration, appointment scheduling, medical records, billing documentation, and insurance-related forms.
• Welcomed and interviewed patients, collected medical histories and vital signs, maintained patient records, and coordinated referrals and test results.
• Liaised with medical facilities and departments to arrange diagnostic tests, procedures, and patient admissions.
• Monitored inventory and ordered medical, laboratory, and office supplies and equipment.
• Assisted with routine laboratory testing, sample analysis, and the preparation and maintenance of laboratory equipment.

Medical Assistant - Dr. Bonnie Cameron and Michelle Farine Pediatric Office - Toronto, ON

(2014 - 2017)

Medical Assistant - Liberty Medical Centre - Markham, ON

(2012 - 2014)

Mandarin–English Interpreter - The Bigword Interpreting Services Ltd. - Leeds, United Kingdom

(2008 - 2011)

• Provided accurate Mandarin–English interpretation services to approximately four clients per week in hospitals, physicians’ offices, court settings, and clients’ homes.
• Facilitated clear communication between clients and service providers while maintaining professionalism, accuracy, and confidentiality.
• Received positive feedback from healthcare professionals and clients regarding the quality and reliability of interpretation services.
• Participated in case coordination with interdisciplinary team members to support effective communication and service delivery.

Senior Registered Nurse – Emergency Department - Liaoning Province - China

(1997 - 2004)

• Delivered comprehensive emergency nursing care in a fast-paced clinical environment, responding to patients’ immediate medical needs and supporting appropriate treatment interventions.
• Communicated with patients to obtain medical information, explain procedures and medications, address concerns, and provide reassurance and support.
• Collaborated with physicians and other healthcare professionals to discuss patient progress, exchange clinical information, and contribute to treatment planning.
• Coordinated with colleagues during emergency situations, communicated critical information, and provided and received direction to support timely and effective patient care.
• Demonstrated sound judgment, adaptability, teamwork, and effective communication when managing challenging and time-sensitive situations.

Peer Leader - Community Health Centre - Guelph, ON

(2012 - 2013)

• Planned and coordinated the Neighbourhood Event project to encourage community engagement and strengthen relationships among local residents.
• Supported women’s group activities and initiatives promoting healthy living and community well-being.
• Collaborated with community members to support participation, information sharing, and inclusive community activities.

Certificate - Teachers of Chinese to Speakers of Other Languages (CTCSOL)

Master of Science (MSc) - Health Science Management - Northumbria University (2008 - 2008)

Bachelor’s Degree - Nursing Science - Dalian University (2004 - 2004)