Allyssa Henderson

•  Customer Service & Support

• Front Desk Operations

• Phone Etiquette
• Cash Handling & POS
• Administrative Experience
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Windows & Computer Operations
• Data Entry & Filing
• Typing
• Time Management
• Organizational Skills
• Retail Sales & Merchandising
• Clerical Support
• Accounts Payable
• Event Planning
• Payroll Assistance
  • freshworks

Work Experience

Customer Care Representative

Roustan Media Ltd — Brantford, ON

September 2024 – October 2025

• Answered incoming phone calls and responded to customer emails
• Processed mail-in orders, subscription renewals, and returns
• Handled order processing via email and phone
• Deposited renewal cheques and maintained financial accuracy
• Created shipping labels and processed outgoing mail
• Collected and sorted P.O. Box mail
• Scanned and organized documents for internal use

Administrative Assistant

Extendicare — Brantford, ON

April 2024 – September 2024

• Managed incoming phone calls and emails
• Assisted with payroll processing
• Handled monthly billing activities
• Processed payments for bookings
• Provided in-person support to families and guests

Receptionist

John Noble Home — Brantford, ON

March 2023 – May 2024

• Delivered front-desk support for residents, families, and staff
• Assisted with daily administrative and clerical operations

Education

High School Diploma

Assumption College — Brantford, ON

September 2018 – June 2022