Work Experience
Customer Care Representative
Roustan Media Ltd — Brantford, ON
September 2024 – October 2025
- Answered incoming phone calls and responded to customer emails
- Processed mail-in orders, subscription renewals, and returns
- Handled order processing via email and phone
- Deposited renewal cheques and maintained financial accuracy
- Created shipping labels and processed outgoing mail
- Collected and sorted P.O. Box mail
- Scanned and organized documents for internal use
Administrative Assistant
Extendicare — Brantford, ON
April 2024 – September 2024
- Managed incoming phone calls and emails
- Assisted with payroll processing
- Handled monthly billing activities
- Processed payments for bookings
- Provided in-person support to families and guests
Receptionist
John Noble Home — Brantford, ON
March 2023 – May 2024
- Delivered front-desk support for residents, families, and staff
- Assisted with daily administrative and clerical operations
