Alyanna Centeno

Adaptable professional with over 10 years of expertise in customer service and executive virtual assistance. Proven track record in streamlining business operations, managing sophisticated lead generation projects, and delivering polished, high-impact communications. Expert in technology integration and content management, with a relentless focus on creating organizational clarity and enhancing client relations through disciplined, structured reporting and professional etiquette.

Cold Caller / Sales Rep. at TCA (The Card Association) (2023-09 – 2026-01)

• Managed inbound and outbound calls, offering credit card services to potential clients.
• Utilized strong communication skills to persuade clients and meet sales targets.

Virtual Assistant at MAGIC (2022-01 – 2024-01)

• Supported a healthcare company by handling administrative tasks, including cold calling, lead generation, and skip tracing.
• Provided comprehensive virtual assistance to ensure smooth daily operations.

Virtual Assistant at ENFORCEPAY GARNISHMENT BUREAU LLC (2022-08 – 2023-09)

• Conducted inbound and outbound calls to offer judgment agreements and verify assets.
• Handled sensitive client information and maintained a high level of professionalism.

Virtual Assistant at EYECANDY BEAUTY MED BAR (2021-04 – 2022-03)

• Performed administrative duties, including cold calling, lead generation, and skip tracing to support business development.

CSR / Sales Representative at SUPPORTNINJA INC (2017-08 – 2021-04)

• Served as a Customer Service Representative, resolving customer issues and representing the company positively.

CSR at SUTHERLAND GLOBAL SERVICES (2017-06 – 2017-08)

• Assisted with billing inquiries for a major telecommunications company, resolving customer issues efficiently.

Executive Assistant at ZENIARK CONSULTING COMPANY (2014-12 – 2016-08)

• Managed payroll, accounting, and acted as an answering service for clients.
• Organized and maintained client calendars, demonstrating strong organizational skills.

CSR at OMNITECH SUPPORT FOCUS INC (2013-04 – 2014-07)

• Managed inbound and outbound calls, providing basic technical troubleshooting and support for a Microsoft account.

Bachelor of Secondary Education in English major – Mabalacat City College