Alyssa Normandin

To work with a team that is committed to customer service and expand my knowledge of office procedures and tasks. Enthusiastic sales and customer service professional with expertise in communication and negotiation. Driven to provide superior quality customer service.

Innovative in leveraging extensive knowledge of products and services and creating customer solutions to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all organizational and public levels.

Sales Representative at Quality Furniture (2009-01 – 2026-06)

• Engage with customers in person and over the phone, providing assistance, answering inquiries, and ensuring a positive shopping experience.
• Utilize in-depth product knowledge to recommend furniture that meets customers' needs and preferences.
• Collaborate with team members to maintain a visually appealing showroom by arranging product displays and ensuring cleanliness.
• Process transactions accurately and efficiently, including handling cash, credit card payments, and finance applications.
• Manage inventory, including receiving shipments, organizing stock, and conducting regular inventory counts.
• Assist customers with financing options, complete applications, and facilitate communication with finance companies for approval.

High School Diploma – École St. Patrick High School (2008-06)