Amal Aboughaouche

Detail-oriented administrative and advocacy professional with experience supporting legal case preparation, government programs, and executive operations. Skilled in research, documentation, and client service within high-volume environments. Proven ability to manage sensitive information, coordinate stakeholders, and improve workflow efficiency.

Advocacy Assistant - Veterans Affairs Canada – Bureau of Pensions Advocates - Edmonton, Alberta

(2025-04 - 2026-03)

• Provide guidance and case support to veterans and their families seeking disability benefits, ensuring accurate interpretation of the Pension Act and Veterans Well-being Act.
• Conduct in-depth research and analysis of medical and service records to assist lawyers in preparing appeals before the Veterans Review and Appeal Board.
• Drafted evidence-based correspondence and briefing materials, contributing to improved case readiness and faster appeal processing timelines.
• Coordinate with legal counsel, medical professionals, and departmental staff to gather documentation and maintain strict confidentiality under federal privacy legislation.
• Deliver compassionate, client-focused service that upholds veterans' rights while meeting government service-standard deadlines.
• Utilized CSA (Client Service Application), CRS (Case Review System), CSDN (Client Service Delivery Network) to manage client records, adjudicated files, and track case progress in compliance with federal policies.

Administrative Assistant - Edmonton Metropolitan Region Board (EMRB) - Edmonton, Alberta

(2024-01 - 2025-12)

Position was abolished in 2025 due to cost

• Prepared and distributed agenda packages, meeting materials, and presentations.
• Recorded, proofed, and finalized meeting minutes for Board, committees, and task forces.
• Maintained tracking systems for motions and directives, improving follow-up accuracy and ensuring deadlines were consistently met.
• Scheduled internal and external meetings, managed calendars, and handled logistics.
• Assisted in developing templates and workflow tools to optimize administrative processes.
• Managed Board, committee, and task force member expense claims and tracked budgets.
• Enhanced and maintained M-Files filing system for organization-wide use.
• Supported operations management tasks, including cheque runs, posting, and reconciliations.
• Acted as the first point of contact for telephone and in-person inquiries.
• Managed mail distribution, courier services, and general email correspondence.
• Maintained organizational tools, including the master agenda planner, booking calendar, vacation tracker, and username/password list.
• Oversaw office supply inventory, equipment maintenance, and reception area appearance.
• Provided backup support for the Executive Assistant to the CEO and Operations Manager.
• Supported the Director of Corporate and Stakeholder Relations and the Director of Regional Growth Planning on various projects.
• Facilitated Board, committee, and task force meeting logistics, including equipment setup and troubleshooting.

Accounting Assistant - Amerey & Associates Financial

(2017-01 - 2026-12)

• Supported senior partner and accountants in tax filing and financial reporting, maintaining 100% accuracy in document preparation.
• Streamlined invoicing and reconciliation processes, improving efficiency and reducing turnaround time.
• Proof-read correspondence and review prepared financial documents are free from errors.

Server/Waitress - Knights Pub & Grill - Edmonton, Alberta

(2020-01 - 2026-12)

• Provide exceptional customer service, ensuring a positive dining experience.
• Accurately process orders, including special requests.
• Utilized upselling techniques to promote specials and increase sales.
• Managed multiple tables efficiently in a fast-paced environment.
• Addressed and resolved customer complaints efficiently.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.
• Processed cash and credit card transactions accurately.
• Maintained cleanliness and organization of dining areas.
• Trained new staff on service procedures and point of sale system.

Bachelor of Arts - Psychology Major; Business Minor - Concordia University of Edmonton (2018-01 - 2023-12)

Accounting Courses (Managerial & Financial Accounting, Taxation, Business Law) - Northern Alberta Institute of Technology (NAIT)

Registered Yoga Teacher Training (RYT 200) - Yoga Therapy Certificate