Aman Sanghera

Enthusiastic, highly motivated and responsible individual. Well presented, polite, tactful and friendly. Over 5 years of experience in providing high-level customer service. Ability to build client rapport effectively and identify solutions to customer needs.

Strong interpersonal skills and a critical eye for detail. Ability to work independently and as an effective team player. Compassionate, patient and assertive. Excellent communication and reporting skills.

Ability to handle sensitive and crisis situations in a calm manner. Strongly believes that a positive attitude leads to the brightest outcome in any situation.

Administrator [PT] - Aman Enterprises 1989 Ltd - Langley, BC

(2016)

• Directing incoming calls and resolving customer inquiries
• Meeting and greeting visitors to the office in a warm, respectful and courteous manner at all times
• Preparing bank deposit slips and making daily or bi-weekly bank deposits
• Customer invoicing, collection phone calls, handling and posting cash receipts
• General administrative duties

Cashier [PT] - Home Depot - White Rock, BC

(2014 - 2016)

• Consistently demonstrating customer first behaviours
• Ranking number one in the district for credit card sales
• Handling customer complaints in a professional manner
• Making sure you are aware of promotions , selling home depot credit cards
• Providing friendly , accurate transactions at all times

Residential Youth Worker - WJS - Vancouver, BC

(2010 - 2013)

• Provided direct support services to youth with mental health or substance abuse issues
• Enhanced the quality of life of residents by ensuring that their physical, social, educational, and medical needs are met
• Completed and maintained accurate documentation for legal purposes, according to applicable policies and procedures
• Managed crisis situations effectively and in a calm manner
• Created and implemented strategies to work towards youths’ goals
• Provided support, encouragement and acted as a positive role model for youth
• Worked with other youth serving agencies(social workers, police officers, guardians)

Administrador - Aman Enterprise 1989 Ltd. - Delta, BC

(2004 - 2008)

Customer Service Representative - TD Canada Trust - Tsawwassen, BC

(2001 - 2003)

• Provided friendly, efficient, and quality customer service
• Performed specialized tasks such as preparing bank drafts, money orders, issuing traveler's checks and exchanging foreign currency
• When appropriate, advised on and promoted bank products and services to customers
• Identified referral opportunities and made relevant referrals
• Engaged and built a solid rapport with clients
• Handled customer inquiries calmly and efficiently

Community Support Worker Diploma - Vancouver Career College (2009 - 2010)

Diploma in Arts - Douglas College (1994 - 1996)