Amanda Stalker

Learning experience designer with 12+ years of experience across K–12 education and SaaS, including 4+ years developing and maintaining customer learning content and self-service resources. Experienced in managing knowledge content and learning platforms, translating complex product updates into clear instructional materials, and creating repeatable processes that support customer understanding and product adoption. Skilled in cross-functional collaboration, content organization, learner support, and using feedback and data to improve learning experiences.

Learning Experience Designer at UserTesting (2022-05 – 2026-07)

• Designed, maintained, and updated more than 100 customer education courses in Skilljar, including course configuration, learning content, assessments, and learner completion tracking.
• Created and maintained more than 200 Zendesk Help Center articles and resources across multiple brands, using consistent templates, formatting, links, videos, and related-resource sections to support clear and accessible self-service.
• Partnered with Product, Engineering, and Support to translate product requirements and changes into customer learning content, release documentation, and Help Center updates.
• Administered Docebo and Skilljar learning platforms, including course setup and maintenance, learner assignments, certifications, reporting, and progress and completion tracking.
• Created instructional videos, walkthroughs, process documentation, and other learning resources to help customers and internal users understand software functionality and navigate learning platforms.
• Identified recurring questions and access challenges and developed a five-step process document and short instructional video to help users resolve common University access issues independently.
• Coordinated a multi-sprint audit of more than 100 on-demand courses, developing a tracking spreadsheet to document course and lesson details, product experience versions, and required screenshot updates.
• Organized audit work through a Jira epic and related tasks, coordinated assignments with two teammates, and tracked progress through Slack and weekly meetings.
• Used learner feedback, UX research findings, session data, and LMS reporting to identify user needs and inform updates to learning experiences and resources.
• Used ChatGPT and Claude to support brainstorming, drafting, editing, and updating learning content, reviewing outputs for accuracy, clarity, source fidelity, and alignment with learning objectives.
• Supported internal learning initiatives by setting up courses, assigning learners, and maintaining learning resources.

Elementary School Teacher & Grade-Level Team Lead at Cherokee County Schools and Marietta City Schools (2014-07 – 2022-05)

• Designed and delivered instruction for diverse learners, adapting lessons and learning activities to meet individual needs and support student progress.
• Used assessment results, observation, and feedback to identify learning needs and adjust instructional approaches.
• Communicated learning goals, procedures, and progress clearly to students, families, colleagues, and administrators.
• Collaborated with grade-level teams to coordinate instructional priorities, resources, schedules, and shared responsibilities.
• Developed supportive relationships with students and families, responding to questions and addressing individual learning needs.
• Facilitated professional development for educators, including training related to the Schoology learning management system.
• Maintained student records and handled sensitive information with care and professionalism.

Master of Education in Educational Technology – Western Governors University

Bachelor of Science in Early Childhood Education (P–5) – Kennesaw State University