Yamada Satsuki

Learning Experience Designer with 4 years of experience in international education, specializing in designing practical learning experiences and support systems that help learners move from confusion or hesitation into clear action. Experienced in translating learner gaps into structured workshops, onboarding flows, peer-led programs, and action-planning tools. Strong in learner needs analysis, behavior-focused design, learning pathway design, scaffolded autonomy, and feedback-based improvement.

Student Services Coordinator - EC Toronto - Toronto, Canada

(2022-07)

• Designed learner-centered workshops, onboarding flows, and peer-led engagement programs that reduced participation barriers and helped international students move from hesitation into clearer, more independent action.
• Redesigned the Student Ambassador program into a scaffolded leadership pathway, using guided preparation, role progression, feedback, and risk boundaries to expand students' ownership from event support to class announcements, event facilitation, and peer mentoring.
• Coached 25+ Student Ambassadors through progressive leadership responsibilities, combining practice, feedback, and real student-facing tasks to build confidence, initiative, and peer engagement.
• Developed and facilitated a 90-minute career-focused workshop that helped international and working holiday students connect study abroad experiences to post-study career goals, with 70% of survey respondents identifying a specific 30-day action plan.
• Reframed corporate-sponsored training needs into staged learning paths that balanced stakeholder expectations, learner readiness, challenge design, and risk management.
• Optimized a self-guided student check-in flow by replacing repeated verbal instructions with visual cues, table-based task guides, and clear routing steps, achieving over 98% accuracy in student document preparation.
• Standardized student engagement operations by developing reusable guides, communication templates, workflows, and onboarding materials, supporting smoother staff handovers and more consistent program delivery.

Education Consultant - DEOW Education Canada - Toronto, Canada

(2022-04 - 2022-06)

• Translated clients' study-abroad goals into practical education plans by clarifying needs, comparing school options, and guiding application and transition steps.
• Advised clients on post-arrival study plans and career decisions by providing resume guidance and explanations of local expectations in Canada.
• Coordinated with schools and internal teams to support applications, documentation, and communication across Japanese and Canadian education contexts.

UX Research Intern / Intern Leader - Video Matching Inc. - Tokyo, Japan (Remote)

(2020-09 - 2021-01)

• Conducted 40+ user interviews and analyzed qualitative data to identify customer needs, pain points, and service improvement opportunities.
• Improved remote intern engagement as an intern leader by organizing online discussion sessions, increasing progress visibility, and addressing motivation barriers.

Diploma - Liberal Arts - Seneca College (2019-01 - 2020-12)