Reghan Morrow

Learning Experience Designer who builds scalable eLearning programs, turns complex processes into clear, friendly training, and improves onboarding efficiency for internal teams and external clients. Brings a technical background in programming and software support, and combines proven instructional methods with AI tools to speed up development.

Instructional Content Assistant at Canam Systems (2025-05 – Present)

• Designed role-based learning paths in Articulate Rise 360 and published them through TalentLMS, with each module aligned to defined learning objectives. Built approximately 30 courses for external clients and revamped existing ones to improve user understanding and reduce reliance on support staff and trainers.
• Created a redesign plan for the LMS course structure and rebuilt courses to teach how features apply to a specific role’s job, instead of how each feature works.
• Exported SCORM packages and handled LMS publishing, course setup, and administration, applying WCAG accessibility practices to learning content.
• Collaborated with subject matter experts to analyze training needs and translate complex technical processes into clear, accessible learning experiences for non-technical users.
• Produced 40+ videos and built internal and external onboarding programs, including email sequences and resource packages, using Canva, HTML, and CSS to improve early-stage user adoption.
• Delivered private training sessions for customers.
• Built a Power Automate cloud flow that uses the DeepL API to draft translations and route documents for approval.
• Applied AI tools across content development: ChatGPT for short-form drafting, Claude for prompt development, and skills automation, Claude Design for slide dec inspiration and ElevenLabs Studio for long-form voiceover.

Junior Support Analyst at Canam Systems (2025-01– 2025-05)

• Provided first-line technical support, diagnosing and resolving software and system issues for end users.
• Investigated and resolved backend issues using MySQL.
• Documented support cases and escalated complex issues to senior technical staff when required.
• Communicated technical solutions clearly to non-technical users, improving the issue resolution experience.

Administrative / HS&E Assistant at Enterprise Mechanical (2023-01 – 2024-12)

• Managed daily administrative operations including scheduling, documentation, and internal project coordination
• Supported Health, Safety & Environment compliance by maintaining records and coordinating training
• Prepared reports and documentation, strengthening organizational and written communication processes

Diploma in Computer Programming – Georgian College (Graduated in 2025)