Amina Ali

Versatile customer-focused professional with experience in sales, client service, team leadership, business support, and Applied Behavior Analysis. Strong communicator with a proven ability to build relationships, understand customer needs, solve problems, manage competing priorities, and work toward performance goals. Comfortable in fast-paced environments and experienced with CRM tools, Microsoft Office, client documentation, and data-driven decision-making.

Google Ad Strategist - Teleperformance

(2024-09)

• Manage client conversations with businesses, building relationships and understanding advertising goals, challenges, and performance needs.
• Review campaign data and account information to identify opportunities and provide tailored recommendations.
• Explain complex advertising concepts clearly and handle objections using consultative discovery.
• Document client interactions and collaborate with internal teams to resolve issues and maintain a strong customer experience.

Licensed Insurance Advisor - Manulife

(2023-10 - 2024-10)

• Managed high-volume inbound and outbound customer conversations and guided clients through health, dental, and travel insurance options.
• Used discovery questions to understand customers’ existing coverage, priorities, and protection needs before recommending solutions.
• Maintained accurate client information while following established processes and compliance requirements.
• Built rapport with customers while working toward sales and conversion targets.

Assistant Clinical Lead Instructor - Breakthrough Autism

(2022-01 - 2023-09)

• Provided 1:1 instruction and client support in structured and natural environment settings.
• Applied written protocols consistently and maintained organized client data sheets, communication logs, and daily lesson plans.
• Worked collaboratively with supervisors and team members to support individualized client goals.
• Used patience, observation, active listening, and problem-solving to respond to individual needs.

Barista / Team Lead / Certified Trainer - Starbucks

(2019-05)

• Delivered customer service in a fast-paced environment while balancing transactions, beverage preparation, store operations, and team support.
• Trained and coached employees on customer service, company standards, procedures, and documentation.
• Assigned tasks based on team members’ skills and experience and supported smooth daily operations.
• Handled customer concerns professionally and helped maintain a positive team environment.

Sales Advisor - The Source

(2017-07 - 2018-01)

• Identified customer needs and recommended technology and service solutions based on individual requirements.
• Worked toward monthly sales targets while providing an engaging in-store customer experience.
• Generated leads, built customer relationships, and provided continued support after sales.

Sales - Nordstrom

(2018-07 - 2019-02)

• Assisted customers with product selection and purchasing decisions while providing personalized service.
• Used product demonstrations and persuasive communication to address objections and support sales.
• Managed multiple customer needs in a fast-paced retail environment and resolved service issues.

Honours Bachelor of Arts - English (Minor: Sociology) - University of Toronto (2022-04)