Amit Funde

I have a strong background in sales and marketing, customer service, team and stakeholder management, and business development. I have experience working in various roles, including Manager in Merchant Acquiring & Cards, Area Sales Manager, Assistant Manager, and Store Sales Associate.

My expertise includes MS Excel, MS Word, PowerPoint, data entry, Finacle, CRM, Salesforce, SEO, time management, problem-solving, negotiation, verbal and written communication.

I am currently pursuing a PG Certificate in Marketing Management from Sheridan College in Mississauga. I hold a PG Diploma in Management from ISBS in India and a Bachelor's in Computer Applications from Vinayaka Mission University in India.

I have a diverse skill set and experience in the field of sales and marketing, and I have worked with various stakeholders to achieve business goals. I have managed large teams of people and developed targeted account-based cross-sell programs to increase B2B financial services.

AXIS BANK LTD, INDIA

Sept 2021 – Nov 2022

MANAGER in Merchant Acquiring & Cards

• Supported merchant to increase profit through quantitative & qualitative analysis of sales report.
• Following Banking standards to minimize the operational risk and maintain smooth functioning in back-end office.
• Developed and managed the front end and back-end team of 20 people to achieve monthly target.
• Managed stakeholders like branch manager, vendor, Customer etc.
• Developed targeted account based cross sell programs to increase B2B financial services like business loan, general insurance, corporate credit cards etc.

SBI CARDS AND PAYMENT SERVICES LIMITED, INDIA

Jan 2020 – Sept 2021

AREA SALES MANAGER: CBSF AND D2C POS

• Sourced of Co-Branded credit cards, handling VKYC, CKYC and EKYC process through sales team.
• Was responsible for handling customer complaints & customer service.
• Trained, developed, and managed a large sales team of 120 people to achieve sales targets.
• Built and nurtured relationships with the alliance store partner at the front-line stage, at the retail stores/ branches.
• Minimized the Cost targets as assigned in the quarterly business plan.

HSBC, INDIA

Jan 2015 – Dec 2019

Assistant Manager: Corporate Employee

• Acquired new corporates and maintained corporate relation for salary account, home loan/mortgage and maintaining database for the same.
• Managed good relationship with the key decision maker/Admin head of the corporate to retain the business.
• Handled audit queries related to general banking practices and ensuring clean desk policy.
• Was following Global Standards like Anti-money Laundering Policy, Potential Vulnerable customer, Treating Customer Fairly etc..

Metro Shoes, INDIA

Nov 2013 – Dec 2014

Store Sales Associate

• Was responsible for actively seeking out customers, and after finding out their needs provides them with the assistance that they need in a most friendly way.
• Was handling customers’ questions regarding merchandise and offering product details.
• Was responsible for excellent sales and customer service.
• Was performing cash handling and cashiering duties, which include adhering to the company’s policies and procedures.

PG CERTIFICATE MARKETING MANAGEMENT (Sheridan College, Mississauga)

Expected completion in Aug 2023

PG DIPLOMA IN MANAGEMENT (ISBS, INDIA)

From 2012 to 2014

Bachelor’s in computer applications (Vinayaka Mission University, India)

From 2008 to 2011