Amitha Sivaji

A part-time position providing supportive, efficient customer service and dynamic work environment.

Front Staff & KOT - Rani Chettinad - Waterloo

(2023-09 - 2024-06)

• Managed the KOT system to ensure seamless communication between front staff and kitchen, promptly entering orders, relaying special requests, and monitoring progress for timely service.
• Served customers, offering personalized recommendations, addressing their needs, and creating a welcoming atmosphere to enhance their dining experience.
• Assisted with takeout and delivery orders, working closely with the kitchen team to ensure everything was prepared and delivered on time.
• Helped maintain a clean and hygienic environment, following all health and safety standards to ensure a pleasant and safe experience for everyone.
• Mentored new team members, showing them the ropes of customer service, order management, and restaurant procedures to get them up to speed.

Front Staff - Minerva Tiffins - Brampton

(2024-04 - 2024-07)

• Warmly welcomed and seated guests, managing both reservations and walk-ins to create a smooth and efficient dining experience.
• Shared detailed knowledge of the menu, explaining the flavors, ingredients, and cultural background of authentic Indian dishes to enrich the guest experience.
• Addressed customer questions, special requests, and dietary needs with care, ensuring a high level of satisfaction and personalized service.
• Handled order processing through the restaurant's POS system, making sure billing was accurate and transactions were quick and easy.

PGDM - Cloud Ops - York University (2024-09 - 2025-04)

PGDM - Computer Applications Development - Conestoga College (2023-09 - 2024-08)