Amrit Pal

Analytical and detail-oriented professional with experience supporting enterprise IT operations, business applications, administrative processes, financial documentation, and cross-functional coordination. Skilled at investigating issues, clarifying user needs, documenting workflows, maintaining data accuracy, coordinating stakeholders, and identifying opportunities to improve day-to-day processes. Combines hands-on experience with Microsoft 365, Active Directory, Topdesk, Quest KACE, and business systems with a strong foundation in project coordination, cost tracking, and customer requirements analysis.

Seeking to apply these transferable skills in a Business Analyst role.

IT and ERP System Administrator at Scepter Canada Inc. (2023-06 – Present)

• Gather and analyze operational, financial, business requirement and performance information to identify trends, performance gaps, risks, and opportunities for translating them into measurable business and data objectives.
• Develop and maintain performance dashboards, KPI trackers, status reports, and management reporting tools to monitor objectives, deliverables, milestones, and business outcomes.
• Consolidate information from multiple stakeholders and reporting sources into structured summaries, highlighting key findings, emerging issues, dependencies, and recommended follow-up actions.
• Maintain project trackers, action logs, decision records, and milestone schedules to strengthen accountability, monitor progress, and ensure timely completion of deliverables.
• Identify execution challenges, operational bottlenecks, and emerging issues, working collaboratively with stakeholders to develop practical solutions and keep initiatives on track.
• Support the planning, implementation, and continuous improvement of business processes, operational procedures, and project management frameworks.

Project Assistant Coordinator at 360 Community Management (2022-04 – 2023-01)

• Coordinated operational activities, project schedules, stakeholder communications, documentation, and follow-up actions across multiple concurrent priorities.
• Gathered requirements from internal stakeholders and external service providers to clarify expectations, operational needs, deliverables to address operational issues, track outstanding work, and ensure timely follow-through.
• Reviewed existing administrative workflows and recommended improvements to documentation, communication, issue tracking, and task coordination.
• Prepared status updates and operational reports, ensuring that relevant information was organized, accurate, and accessible to stakeholders.
• Managed competing requests, prioritized urgent issues, and maintained professional communication across different stakeholder groups.

Security Admin at Paragon Security (2019-04 – 2022-06)

• Supported SaaS applications, access-control systems, hardware, and software while following established security and operational procedures.
• Coordinated with IT teams on software upgrades, system performance, and data-security requirements, following issues through to resolution.
• Trained and guided team members on troubleshooting steps and consistent workflows to improve service quality and operational efficiency.
• Reviewed enterprise software and database platform needs, helping assess suitability against operational requirements.
• Communicated technical issues and process expectations clearly to colleagues and stakeholders.

Postgraduate Diploma in Quality Engineering Management – Lambton College of Applied Arts and Technology (2018-09 – 2020-05)

Bachelor of Technology in Electronics and Communication Engineering – Guru Nanak Dev Engineering College (2013-08 – 2017-05)