Frederic Uzochukwu

Motivated IT Support Specialist with hands-on experience in help desk support, user account administration, endpoint configuration, and IT documentation across healthcare and logistics environments. Brings a strong technical foundation in Windows systems, Microsoft 365, Active Directory, and cloud fundamentals (Azure AZ-900), combined with sector experience in healthcare and operations that aligns with Andromeda Software's portfolio. Demonstrates genuine enthusiasm for technology, AI applications in modern IT operations, and a clear drive to grow into Microsoft 365 and Entra ID cloud administration as Andromeda's infrastructure buildout progresses.

Holds an Advanced Diploma in Computer Systems Technician (Network Systems) and a proven record of clear technical communication with non-technical users.

Warehouse Data Analyst Associate - Purolator - Hamilton, ON

(2023-01)

• Managed and resolved operational system issues across ERP and WMS platforms, following defined IT procedures and escalation paths with clear documentation — directly parallel to help desk ticket resolution workflows
• Administered data records across multiple systems including user-level access updates, inventory provisioning, and account-level modifications, ensuring accuracy and integrity
• Proactively identified recurring system discrepancies, investigated root causes, and contributed process improvement documentation to an operational knowledge base
• Produced Power BI dashboards and reports to support operational visibility and compliance, demonstrating initiative and analytical drive
• Collaborated with cross-functional teams to resolve technical inconsistencies, communicating findings clearly to both technical and non-technical stakeholders

Health Support Worker — Care Coordination & Systems (Part-Time) - Paramed Home Health Care - Hamilton, ON

(2023-01)

• Operated Procura EMR platform daily to manage client care plans, update scheduling records, and document service delivery — equivalent to administering a regulated, multi-user healthcare information system
• Maintained accurate, audit-compliant records across concurrent client cases, applying the same data integrity discipline required for IT system documentation and compliance reporting
• Coordinated care workflows and communicated system-based updates to multidisciplinary teams, demonstrating ability to explain complex process information clearly to non-technical users
• Identified and escalated system discrepancies or care record inconsistencies with structured written handoffs, mirroring IT incident escalation documentation practices
• Adapted quickly to updated EMR procedures and system changes, reflecting the adaptability and openness to feedback required in a fast-evolving tech environment

IT Specialist - Eterna PLC - Ikoyi, Lagos, Nigeria

(2016-11 - 2018-12)

• Served as first-line IT support for all internal hardware, software, and network requests — resolving tickets, performing password resets, installing software, and configuring endpoints
• Administered user accounts in Active Directory including creation, access provisioning, modifications, and offboarding for enterprise staff
• Deployed and imaged laptops and desktops, configured printers, and maintained enterprise applications across the organization
• Troubleshot Windows OS, network connectivity (DNS, DHCP, VPN, Wi-Fi), and application issues with minimal downtime
• Maintained detailed IT process documentation and incident logs using ITSM ticketing tools, following defined procedures consistently
• Communicated technical resolutions clearly to non-technical end users, both remotely and on-site

Advanced Diploma - Computer Systems Technician (Network Systems) - Mohawk College (2023-01 - 2025-12)

Diploma - Office Administration - Mohawk College (2024-09 - 2025-04)

Diploma - Computer Engineering - Yaba College of Technology (2013-08 - 2016-05)