Work Experience
Senior City Dispatcher
Day & Ross-Brampton, ON
June 2020 to Present
- Ensure up to date on shipment of deliveries to customers and scheduling driver pick ups in timely manner with good knowledge of driver routes and areas of services.
- Punctual and presentable while dealing with customers with high level of customer service.
- Planning routes for driver’s pick ups and deliveries.
- Help drivers with all delivery and pick up related issues within reasonable or expected timelines.
- Ensure accurate reporting of daily pick ups in daily pick-up report.
- Preplanning of equipment for pick ups according to size of shipment.
- Ensuring carrier compliance with company policies and procedures.
- Reporting weekly reports of pick ups and driver issues to managers.
- Constantly report any incident while drivers are on road and place service calls without delays.
- Call customers to advise shipment delays and/or information necessary to process orders.
- Helps drivers in getting their deliveries manifested if they fall from their scanners or not added properly.
Live Logistics Dispatcher
MAPLE LODGE FARMS LTD.-Brampton, ON
March 2018 to May 2020
- Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner.
- Successfully recorded and maintained all load and tracking data into ESCALA, whole scheduling and coordinating kill schedule daily, as well as maintaining Live Haul tasks with co-dispatchers.
- Routinely assisted drivers in repairs by placing service calls while on the road either yard on a daily basis, while relaying work-related information, delays to appropriate personnel.
- Coordinated and managed multiple projects that support Operational Excellence.
- Implemented and ensured compliance with all operating procedures, processes and policies.
- Coordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely manner.
- Effectively updated procurement reports and counts on each shipment from farms, while weighing trucks to ensure right weight before and after shipment.
- Spearheaded and addressed various delivery and pick-up issues, professionally and effectively, while maintaining the highest level of strict confidentiality and professionalism.
Achievements Snapshot
- Resolved complex issues by determining the needs of the clients and offering favorable solutions.
- Maintained contact and followed up on problems that required special handling.
- Researched and responded to client inquiries and explained transactions to their satisfaction.
Logistics Dispatcher
INTERSTATE FREIGHT SYSTEMS-BRAMPTON, ON
June 2017 to January 2018
- Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passion.
- Routinely devised daily work schedules, routes and truck loads, while monitoring drivers and helping in mechanical breakdowns by arranging repairs.
- Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion.
- Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelines.
- Facilitated customers with potential orders in a professional manner, while coordinating and planning shipments and pickups with different dispatch software in a timely fashion.
- Increased quality and efficiency through the continual application of robust and strong work ethics.
- Exceeded targets, team goals and overall organizational objectives with strong drive and focus.
Achievements Snapshot
- Spearheaded core operational logistics of the company, while assisting new drivers and ensured local pickups and deliveries are done in a timely manner.
- Developed strong functional and operational knowledge throughout the process in a professional and conducive manner.
Dispatcher
ONTARIO INC. COMPANY-BOLTON, ON
February 2016 to April 2017
- Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed.
- Maintained quality service by following company policy and procedures.
- Coordinated the delivery of loads on time; recording the amount and type of cargo delivered.
- Routinely coordinated with drivers and customers in contract; planning and scheduling the drivers.
- Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals.
- Attended regular operational meetings to address any operating problems that arise, formulating strategies and tasks to ensure effective resolution.
- Ensured prioritizing customer requirements and Handling customer complaints or directing to appropriate department.
- Established accurate identifying of operational and regulatory risks, and then escalating per needs.
- Created strong relationships and viable connections with vendors and dealers.
Achievements Snapshot
- Contributed to team effort by accomplishing productivity goals, targets and team objectives.
- Utilized critical thinking and expert communication to solve problems during irregular situations.
