Andreea Belciu

Dynamic administrative and HR professional with over 20 years of experience delivering exceptional service across diverse industries. Known for building strong relationships with clients, employees, and leadership through clear communication, empathy, and professionalism. Skilled in resolving complex issues, streamlining operations, and fostering collaborative workplace environments. Committed to creating positive experiences and supporting organizational success.

Front-End Cashier - Fortinos - Burlington, Canada

(2025-11)

• Serve ~150 customers per 5-hour shift while maintaining a friendly, welcoming front-end experience.
• Process cash, debit and credit payments quickly and accurately, minimizing line wait times.
• Recognized by manager and regular shoppers for speed and service, with customers often choosing my lane.

Bilingual Administrative Assistant - Le Petit Ecolier - Oakville, Canada

(2023-12 - 2024-10)

• Handled around 12 inbound calls per part-time shift in English and French, answering questions and resolving scheduling or enrolment issues.
• Coordinated weekly class schedules between parents, teachers and adult students, confirming changes and keeping everyone informed.
• Increased summer camp enrolment by about 5 children per week versus the previous year by improving follow-up and implementing a new class summary/homework communication system based on parent feedback.

OTC Assistant - Pharmacy Walmart Canada - Burlington, Canada

(2022-12 - 2023-05)

• Supported a high flow of customers in the OTC and front-end areas, answering product questions and helping locate items.
• Notified customers when prescriptions were ready and handed out pharmacist-filled medications accurately and quickly.
• Took cash and card payments for prescriptions and OTC products, keeping transactions accurate and lines moving.

Legal Administrative Assistant - LP Group - Toronto, Canada

(2022-01 - 2023-04)

• Managed around 10 active immigration client files at a time, with cases typically lasting about 5 weeks, keeping records accurate and compliant.
• Provided weekly updates to all clients in English, French and Romanian by email and virtual meetings so they always knew case status and next steps.
• Completed and assembled immigration application packages and followed up with authorities to ensure documents met Canadian requirements.

Case Manager - St. Stephen's Community House - Toronto, Canada

(2020-04 - 2020-09)

• Managed around 20 client cases per week, drafting service plans, reviewing progress and deciding when cases could be closed.
• Guided participants through conflict situations, typically reaching resolution within about 3 calls, and connected them to housing and other support services.
• Helped clients develop life and conflict-management skills so they could move forward with more harmonious, stable situations.

Receptionist - Holiday Inn / Highfield House Hotel - United Kingdom

(2017-07 - 2018-03)

• Handled about 50 check-outs and 40–60 check-ins per shift, processing payments, room charges and receipts accurately.
• Answered all guest requests and room service calls, managing reservations, information requests and issues to keep complaints low and satisfaction high.
• Revamped and organized front-desk databases and records, speeding up data input and retrieval for reservations, events and accounts teams.

Ontario Graduate Certificate - Business Management - Humber College (2020 - 2020)

CHRP Designation - HRPA Canada (2023 - 2023)

B.A. - Law and Public Administration - Bucharest (2004 - 2004)