Vidy Sharma
Administrative & Client Support Coordinator
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About
Reliable, detail-oriented professional returning to full-time work after a caregiving break, with a background spanning customer/technical support, quality documentation, and administrative coordination for a family business. Comfortable in fast-paced, deadline-driven environments; quick to learn new systems and processes. Strong written and verbal communicator with consistent experience handling customer inquiries, data accuracy, and multi-channel support.
Experience
Administrative & Client Support Coordinator at Greenlife Developments (2020-09 – Present)
- Coordinated scheduling, documentation, and communication across projects, subcontractors, and suppliers
- Managed client and vendor correspondence, tracked budgets and invoices, and maintained accurate project records
- Handled documentation for permits, change orders, and compliance requirements using cloud-based tracking tools
- Supported day-to-day office operations, including scheduling, filing, and reporting to ensure projects stayed on track
Quality Assurance Analyst at Timeplay Inc. (2013-02 – 2015-09)
- Reviewed product requirements and documented test cases to confirm software met business and user needs
- Logged, tracked, and communicated issues to developers and project stakeholders through resolution
- Prepared clear status reports and summaries for team meetings and stakeholder updates
- Collaborated daily with cross-functional teams in a fast-paced, deadline-driven environment
Technical Support Executive at IBM India Pvt. Ltd. (2010-03 – 2012-01)
- Provided front-line customer support via phone, email, chat, and remote desktop for internal and external users
- Diagnosed and resolved software, application, and account issues while meeting service-level (SLA) targets
- Logged and managed all customer interactions using ticketing systems, ensuring accurate case documentation
- Recognized for clear communication and consistently high customer satisfaction
Education
Master of Computer Applications – Bangalore University
Bachelor of Science – Bangalore University
