Vidy Sharma

Reliable, detail-oriented professional returning to full-time work after a caregiving break, with a background spanning customer/technical support, quality documentation, and administrative coordination for a family business. Comfortable in fast-paced, deadline-driven environments; quick to learn new systems and processes. Strong written and verbal communicator with consistent experience handling customer inquiries, data accuracy, and multi-channel support.

Administrative & Client Support Coordinator at Greenlife Developments (2020-09 – Present)

• Coordinated scheduling, documentation, and communication across projects, subcontractors, and suppliers
• Managed client and vendor correspondence, tracked budgets and invoices, and maintained accurate project records
• Handled documentation for permits, change orders, and compliance requirements using cloud-based tracking tools
• Supported day-to-day office operations, including scheduling, filing, and reporting to ensure projects stayed on track

Quality Assurance Analyst at Timeplay Inc. (2013-02 – 2015-09)

• Reviewed product requirements and documented test cases to confirm software met business and user needs
• Logged, tracked, and communicated issues to developers and project stakeholders through resolution
• Prepared clear status reports and summaries for team meetings and stakeholder updates
• Collaborated daily with cross-functional teams in a fast-paced, deadline-driven environment

Technical Support Executive at IBM India Pvt. Ltd. (2010-03 – 2012-01)

• Provided front-line customer support via phone, email, chat, and remote desktop for internal and external users
• Diagnosed and resolved software, application, and account issues while meeting service-level (SLA) targets
• Logged and managed all customer interactions using ticketing systems, ensuring accurate case documentation
• Recognized for clear communication and consistently high customer satisfaction

Master of Computer Applications – Bangalore University

Bachelor of Science – Bangalore University