Angel Lauck

Encouraging and analytical professional with strong leadership, team-building, customer service and relationship-management skills. Experienced in motivating and supporting teams, making independent decisions, and using sound judgment to achieve organizational goals. Skilled in employee training, performance monitoring, and fostering positive workplace environments than enhance engagement and productivity.

Committed to achieving objectives and embracing challenges as opportunities for personal and professional growth.

Vocational Specialist at Lifemark Vocational Services (2025-02 – 2026-08)

• Counseled unemployed individuals to determine suitable vocational goals, interests, and aptitudes.
• Established relationships with local community organizations, expanding resources available to better serve clientele needs.
• Assisted clients in developing effective resumes and cover letters tailored to specific job openings, increasing interview opportunities.
• Conducted mock interviews with clients, providing constructive feedback that led to improved performance during actual interviews.
• Organized and facilitated workshops aimed at enhancing clients' professional skills and knowledge.
• Developed partnerships with local organizations, resulting in increased collaboration and resource sharing.
• Established referral networks with external agencies to ensure seamless service provision for clients in need.
• Enhanced resource accessibility for clients through regular updates and maintenance of Job & Community Resources Boards.
• Participated in community events to promote services and engage with public.
• Demonstrated work practices that were consistent with agency values, mission statement, and CARF standards.

Drive Coordinator at McMan Youth Family and Community Services Association (2022-08 – 2025-01)

• Maintained organized and efficient office systems, and provided additional support to staff in the areas of financial recording, payroll, training, and program office operations.
• Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
• Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed.
• Coordinated driver schedules for optimal coverage during high-demand periods.
• Provided on-call services outside regular business hours in case of emergencies, cancellations, or incidents in order to maintain continued of care for clients without disruption.

Assistant Store Manager at Rolling Leafs (2018-10 – 2020-07)

• Enhanced operational efficiency by meticulously monitoring client preferences, needs, and special requests.
• Developed strong relationships with clients, Child Intervention Practitioners, and drivers resulting in increased business referrals and repeat customers.
• Assisted in daily operations, ensuring adherence to company policies and procedures.
• Supported inventory management efforts, monitoring stock levels and assisting with replenishment strategies.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Assisted store manager in budgeting processes and content creation for weekly customer emails.

Store Team Leader at Innovative Wireless- Bell (2015-10 – 2018-05)

• Analyzed incoming and outgoing memoranda, placed inventory orders, and completed required quarterly inventory counts.
• Enhanced revenue, decreased churn, and increased productivity of the Whitecourt Team under direct reporting to Sales Managers.
• Maintained useful, up-to-date knowledge of Canada's most iconic brands, products, and services. Successfully trained to seek and prospect new sales accounts and build long term business relationships with multiple Small Business customers.
• Attending training seminars to extend my knowledge in Team Leading, Small Business Success, and Sales.
• Diligently activated new devices, completed data transfers, hardware backups, and made required changes to accounts upon request.
• Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
• Coordinated stock order processes to uphold product reliability.

Fleet Administrator at Black Diamond Group (2014-02 – 2015-07)

• Analyzed incoming and outgoing memoranda, submissions, reports, prepared and coordinated the preparation and submission of reports to executives and managers.
• Coordinated the transport of units to customers and maintained tracking system by verifying the location of units, its needs for repairs, as well as completing month-end inventory report.
• Completed comprehensive training in Denver, Colorado focused on SAP functionality, purchase order processes, and fleet tracking.
• Streamlined communication between drivers, dispatchers, and management by implementing an effective tracking system for fleet operations.
• Leveraged technology to enhance communication between team members creating a more collaborative work environment that fostered greater productivity and job satisfaction.
• Strengthened overall interaction across drivers, top executives, and shop personnel.

Diploma in Business Administrative Management – CDI College (2013-04 – 2013-04)

Academic Upgrading – Norquest College (2011-04 – 2011-04)

High School Diploma – St. Andrew's School (2003-06 – 2003-06)