Anna Fan

Highly organized, diplomatic, and proactive executive administrative professional with over 15 years of comprehensive experience in higher education governance, including direct tenure within specialized Schools of Nursing. Proven track record of providing high-level, highly confidential strategic administrative support to academic leadership, managing complex schedules, and interfacing with senior university executives, faculty, and clinical partners. Deeply familiar with academic institutional workflows, including program administration, committee secretarial governance, and regulatory compliance.

Fully versed in the Canadian professional landscape with 3 years of local experience, bringing an exceptional ability to maintain composure, exercise mature judgment, and independently prioritize deliverables in high-pressure, rapidly shifting environments.

Medical Receptionist & Administrator - Empress Dentistry - Toronto, ON

(2024-09)

• Manage end-to-end patient intake, multi-line communications, and complex referral coordination under tight time constraints.
• Exercise exceptional judgment, tact, and diplomacy when responding to a high volume of in-person, email, and telephone inquiries.
• Maintain highly confidential patient records and process billing, invoicing, and financial documentation

Medical Receptionist - Don Valley Endoscopy Centre - Toronto, ON

(2023-10 - 2024-08)

• Facilitated daily patient intake and clinical scheduling, adapting seamlessly to unexpected interruptions and urgent medical demands.

Administrative Assistant Manager - School of Nursing and Health Studies, Hong Kong Metropolitan University

(2021-01 - 2022-12)

Provided high-level administrative management and strategic executive secretarial support directly to the Dean, Professor Joanne WY CHUNG.

• Oversaw the administrative lifecycle of undergraduate and postgraduate nursing programs, ensuring rigid adherence to academic procedures and institutional standards.
• Independently managed committee secretarial support, drafting meticulous minutes, agendas, and briefings for executive review.
• Facilitated research administration, managed resource allocations, and supervised, mentored, and evaluated junior administrative subordinates.

Executive Officer - School of Nursing, Tung Wah College

(2020-01 - 2021-12)

Delivered robust executive administrative and secretarial support to academic committees and nursing leadership (under Professor Joanne WY CHUNG), handling sensitive and confidential information with absolute discretion.

• Directed the complex coordination of clinical practicums, collaborating closely with healthcare institutions, senior hospital administrators, and students to secure placements.
• Resolved complex inquiries from faculty and students independently, ensuring a composed and efficient environment despite changing demands.
• Supervised administrative staff, optimized daily office workflows, and ensured the timely execution of program administration deadlines.

Executive Officer - School of Nursing, Tung Wah College

(2012-01 - 2014-12)

Executive Officer - Faculty of Social Sciences, Community College of City University

(2016-01 - 2019-12)

• Spearheaded academic program validation and revalidation processes, requiring strict interpretation of institutional policies and quality benchmarks.
• Provided high-level committee secretarial support, successfully balancing multiple, competing priorities and strict academic deadlines.

Project Officer - Hong Chi Association & Educational Sector

(2009-01 - 2015-12)

• Maintained a continuous, long-term administrative partnership supporting the director across various community, social service, and educational initiatives.
• Managed community and educational projects, curated databases, and effectively related to all levels of the community.

Bachelor of Education (Honours) - Languages - The Education University of Hong Kong