Anna Slatineanu

Bilingual professional with over 10 years of experience in legal support, client support, recruiting, sales, and relationship management with both domestic and international clients. I am people oriented, working in multicultural environment on site and online, I have developed several specific training on Negotiation and Recruiting techniques based on Harvard recognized training models. Recognized for professionalism, active listening skills, problem-solving abilities, in high-volume customer service environments.

Developed and maintained strong client relationships by conducting needs assessments, and understanding the internal stakeholders goals to deliver efficient solutions and enhance customer satisfaction.

Client Advisor, Recruiter & Trainer at Ness & AS Consult (2020-01 – Present)

• Provided personalized support to an international clientele participating in mental health and social support programs
• Responded to client inquiries via telephone, email, video conferencing, and digital platforms
• Assisted clients with registration, online platform navigation, and program participation
• Maintained accurate, confidential, and comprehensive client records
• Assessed client needs and identified appropriate solutions based on individual circumstances
• Managed a high volume of inquiries while maintaining excellent client satisfaction levels
• Delivered client-centered service focused on empathy, active listening, problem resolution, and quality support
• Collaborated with multidisciplinary teams to ensure efficient and professional service delivery
• Recruiting 360* (adds, market research, precalls, interviews, assessments, offer)
• Preparing, updating, implementing Onboarding, Induction and Exit Procedures
• Psychological assessments and interviews
• Facilitating workshops with focus on soft skills
• Apply modern learning approaches (e.g. blended learning, experiential learning)
• Extensive use of Learning Management Systems to schedule courses, trainings, workshops
• Working with Workday platform (Adoption & Touchpoints & Learning kits)
• Expertise in designing and sustaining Guide for International Recruiting (360* cycle)

Recruiter, Trainer and Business developer at Insurance Allstate (2018-01 – 2019-12)

• Canadian AMF personal and commercial license
• Advising clients to purchase the right policy for their needs
• Extensive research and contracts negotiation
• Recruiting & training insurance brokers
• Building a strong client portfolio and cases analysis

Customer Service Representative & Sales Coordinator – Sales and Quotations at MHD/AJW/ VREF AERO TOUR (2015-01 – 2018-12)

Aircraft Parts

• Prepared and submitted quotations for aircraft parts to commercial and international clients.
• Responded to inquiries regarding products, pricing, availability, and delivery timelines
• Followed up on orders and coordinated communications between clients, suppliers, and internal teams
• Built and maintained long-term customer relationships through responsive and solution-oriented service
• Managed sales activities, special requests, and administrative follow-ups related to customer accounts
• Contributed to sales targets and customer satisfaction objectives

Master's Degree in Psychology – Arden University

BAC in Social Sciences – Quebec University