Courtney Carr

Bilingual merchandising and sales support professional with more than 20 years of experience coordinating and spearheading sales results in a competitive field. I am an effective leader and a dedicated team player. I am skilled at implementing new initiatives from start-up to success. I can work both independently and in a team environment.

Marketplace Operations Lead at CONVERSE CANADA (2020-03 – Present)

• Manage the Canadian Orderbook to ensure cleanliness and accuracy. Lead orderbook review actions.
• Provide daily sale reports and support to the team. Provide technical training for account reps.
• Helped to drive order entry automation. Manage and leverage our EDI, B2B portal for efficiency. Assist with EDI setup for accounts to provide seamless and efficient order capture.
• Coordinated account management strategies to align with company goals and optimize performance.
• Collaborated with cross-functional teams to ensure seamless execution of account operations.

Account Management Representative at CONVERSE CANADA (2016-02 – 2020-03)

• Responsible for the management and relationship building with customers across Canada.
• Work in conjunction with sales and internal departments to analyze, manage and execute goals.
• Analyzed reports to track order status, product flow and sales.

Account Receivable Claims Agent at REEBOK-CCM HOCKEY (2013-01 – 2016-01)

• Categorize and validate client claims from various incoming points of communication (internally and externally).
• Authenticate client claim with pre-established sales programs and/or agreements and undertake the key liaison role within the internal matrix.
• Monitor the claims process and ensure key SOPs are adhered to provide all the required documentation and approvals.
• Provide analytical guidance to the root cause of client claims and recommend best practices.
• Ad-hoc duties as required by departmental needs.

Account Management Representative (Contract) at CONVERSE CANADA (2012-07 – 2013-01)

• Responsible for the management and relationship building with customers across Canada.
• Work in conjunction with sales and internal departments to analyze, manage and execute sales goals.
• Responsible for creating and analyzing numerous reports including order status, product flows, sales performance updates.
• Work closely with the distribution center regarding ship date priorities, special handling, and extensions to meet financial goals of Converse.

Footwear Merchandising Coordinator at REEBOK CANADA (2008-03 – 2012-07)

• Responsible for preparation of all sales support materials such as price lists, line lists, tech decks and forecast templates.
• Coordination and preparation of quarterly product catalogues.
• Responsible on a quarterly basis for conducting retail store visits. Used store visit data to create a product comparative analysis.
• Produce and analyze sales and inventory reports for improved line planning and buying strategies.
• Responsible for sample process: products as directed by the Product Management team (manage sample purchasing)
• Oversee the seasonal changeover and merchandising of showrooms.

Footwear & Apparel Customer Service Representative at REEBOK CANADA (2006-03 – 2008-03)

• Answer a high volume of incoming calls from footwear and apparel accounts from across Canada.
• Enter customer orders and assist with any product related questions.
• Provided training for new team members.

– Concordia University (2006-01 – 2006-01)

Continuing Education – John Abbott College (2003-01 – 2003-01)

International Business Studies – Dawson College (2001-01 – 2001-01)