Antonio Branco

Professional with 18+ years of experience in high-demand environments. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dispatcher Contract - TLR-Express - Montreal

(2025-12 - 2026-03)

3 Month contract

• Succeeded in implementation & organization of new driver and delivery interface application.

Dispatcher - Wolseley Group - Laval

(2025-06 - 2025-12)

• Optimize delivery schedules, plan efficient routes using mapping software, and manage vehicle tracking systems to improve on-time performance.
• Act as the main contact between drivers, customers, and management.
• Proactively address delivery obstacles, vehicle breakdowns, or route delays, providing alternative solutions to meet deadlines.
• Maintain accurate records of deliveries, mileage, and fuel usage; ensure compliance with safety regulations.
• Handle customer inquiries, provide status updates, and manage complaints professionally.
• Utilized GPS and telematics systems to monitor driver safety and enforce regulatory compliance.

Intervention Officer / Dispatcher - CIUSSS de l'Ouest-de-l'Île-de-Montréal - Prévost

(2007-01 - 2025-01)

• Oversee dispatch operations, scheduling transportation staff based on demand, priorities, and service requirements
• Support individuals in crisis situations, providing intervention, coordination, and guidance across departments
• Supervise and direct staff, assign priorities, enforce procedures, and ensure operational deadlines are consistently met
• Manage high-volume communications (phone/email), maintaining service flow and responsiveness
• Evaluate and coordinate transportation requests aligned with rehabilitation and service objectives
• Document behavioral observations and prepare structured reports supporting ongoing case management
• Maintain operational presence across departments to stabilize workflow during critical situations
• Implement updated procedures to improve efficiency and service delivery
• Support budgeting, contracts, and project coordination processes
• Compile operational data and produce reports for internal use
• Coordinate vehicle maintenance and ensure fleet readiness
• Ensure compliance with safety, regulatory, and internal service standards

Assistant manager | Product Manager | Inventory Manager | Sales Representative - Dumoulin Électronique - Laval

(1997-01 - 2007-01)

• Launched and built a new car audio division from the ground up, generating $7M in sales within the first year
• Managed full operational ownership, including product selection, vendor negotiation, pricing strategy, and sales execution
• Oversaw inventory, purchasing, and supplier relationships to maintain stock availability and cost control
• Managed store operations, including staff coordination, performance, and customer service delivery
• Delivered customer-facing support, including insurance-related claims and product consultations
• Supervised workflows across sales, inventory, and administrative functions
• Built strong customer relationships, driving repeat business and revenue growth

Professional training and development - William Hingston (1988-01)