Dispatcher Contract - TLR-Express - Montreal
(2025-12 - 2026-03)
3 Month contract
- Succeeded in implementation & organization of new driver and delivery interface application.
Dispatcher - Wolseley Group - Laval
(2025-06 - 2025-12)
- Optimize delivery schedules, plan efficient routes using mapping software, and manage vehicle tracking systems to improve on-time performance.
- Act as the main contact between drivers, customers, and management.
- Proactively address delivery obstacles, vehicle breakdowns, or route delays, providing alternative solutions to meet deadlines.
- Maintain accurate records of deliveries, mileage, and fuel usage; ensure compliance with safety regulations.
- Handle customer inquiries, provide status updates, and manage complaints professionally.
- Utilized GPS and telematics systems to monitor driver safety and enforce regulatory compliance.
Intervention Officer / Dispatcher - CIUSSS de l'Ouest-de-l'Île-de-Montréal - Prévost
(2007-01 - 2025-01)
- Oversee dispatch operations, scheduling transportation staff based on demand, priorities, and service requirements
- Support individuals in crisis situations, providing intervention, coordination, and guidance across departments
- Supervise and direct staff, assign priorities, enforce procedures, and ensure operational deadlines are consistently met
- Manage high-volume communications (phone/email), maintaining service flow and responsiveness
- Evaluate and coordinate transportation requests aligned with rehabilitation and service objectives
- Document behavioral observations and prepare structured reports supporting ongoing case management
- Maintain operational presence across departments to stabilize workflow during critical situations
- Implement updated procedures to improve efficiency and service delivery
- Support budgeting, contracts, and project coordination processes
- Compile operational data and produce reports for internal use
- Coordinate vehicle maintenance and ensure fleet readiness
- Ensure compliance with safety, regulatory, and internal service standards
Assistant manager | Product Manager | Inventory Manager | Sales Representative - Dumoulin Électronique - Laval
(1997-01 - 2007-01)
- Launched and built a new car audio division from the ground up, generating $7M in sales within the first year
- Managed full operational ownership, including product selection, vendor negotiation, pricing strategy, and sales execution
- Oversaw inventory, purchasing, and supplier relationships to maintain stock availability and cost control
- Managed store operations, including staff coordination, performance, and customer service delivery
- Delivered customer-facing support, including insurance-related claims and product consultations
- Supervised workflows across sales, inventory, and administrative functions
- Built strong customer relationships, driving repeat business and revenue growth
