Customer Service Office Seasonal at Simons (2025-11 – 2025-01)
- Provide high-quality customer service to customers.
- Perform various tasks within the designated department (processing orders, processing defective items and answering calls and email from customers with issues).
- Handling in store returns and also helping with customers with their alterations.
- Assisting in store employees with opening and closing procedures (till money bag sign out and Zebra device sign out and closing tills and receipt end of day return and sign in of devices and money bags).
- Providing personal customer service and assistance for customers in store experience
Style Advisor at Harry Rosen (2025-04 – 2025-10)
- Focus on the achievement of sales goals within the clothing department.
- Promoting fashion forward collections, reinforcing the different lifestyle components.
- Personal Sales and Holistic Selling in-store, building relationships with your customers and creating repeat clientele.
- Delivering product knowledge training to Advisors, develop taste level and brand image.
- Communicate with buying and visual teams to ensure the product inventory and spirit of the brand is represented.
- Participation and coordination of Trunk Shows.
- Focused for inspiring repeat exceptional customer experiences both online and in-store through consistent training.
- Demonstrated interest and ability to develop others on the team and leader focused on team building to the achievement of financial goals.
Assistant Manager at Coach (2023-10 – 2025-03)
- Working with the Store Manager to oversee daily operations, ensuring the store meets all sales goals, customer service standards, and operational procedures.
- Supervise, train, and develop sale associates, providing guidance, motivation, and performance feedback to foster a positive and productive work environment.
- Maintain stock levels, manage inventory, and execute visual merchandising strategies that reflect brand standards.
- Ensure compliance with company policies, procedures, and safety regulations, minimizing loss and maximizing operational efficiency.
- Act as a brand ambassador, delivering personalized customer service and building long-lasting relationships with clients.
- Utilize Clientelling tools to track customers preferences, drive repeat business, and contribute to customer loyalty programs.
Customer Service Representative RPP at Rogers Communications (2023-04 – 2023-08)
- Enhanced retail experience in call centre by providing best-in-class service and value-added solutions.
- Promoted Rogers & Fido brands, including Rogers Mastercard.
- Engaged and grew customer base with personalized communication and outreach.
- Adapted to an ever-changing environment while achieving sales goals.
Customer Contact Center Associate at BMO Bank of Montreal (2022-05 – 2022-07)
- Managed high-volume customer interactions in a fast-paced environment.
- Identified and solved problems to address account inquiries and provided technical support.
- Engaged in career coaching and learning activities to accelerate growth.
- Maintained a positive, enthusiastic attitude with strong people skills.
Part-time Sales Associate at Winners (2021-06 – 2022-05)
- Provided top-level service in men's, kids, and home departments.
- Ensured store was fully stocked and supported visual merchandising.
- Stayed updated on products to inform customers about latest trends.
Store Department Manager at SportChek (2018-12 – 2020-10)
- Managed daily sales plans and ensured visual compliance standards.
- Created and reviewed weekly schedules for team members.
- Led customer experience initiatives and coached team members.
- Developed team through setting expectations, communication, and performance feedback.
Store Manager at EB Games (2017-05 – 2018-11)
- Managed day-to-day store operations to meet performance indicators and sales targets.
- Addressed customer service issues and coached associates.
- Developed staff through performance feedback and training opportunities.
- Ensured accuracy in cash management and minimized store shrink.
Assistant Store Manager at Champs Sports (2016-04 – 2017-04)
- Delivered on sales, customer experience, and visual merchandising expectations.
- Managed employee issues including payroll, scheduling, and training.
- Motivated staff to drive sales targets and deliver exceptional customer service.
Sales Associate at Zara (2015-09 – 2016-04)
- Provided high-level service in men's department.
- Supported visual merchandising and managed new shipments.
- Stayed updated on products to inform customers about latest trends.
IT Analyst/Help Desk at OMERS (2013-08 – 2015-08)
- Provided front-line Help Desk support and created service tickets.
- Monitored and managed IT services, applied enhancements, and maintained system performance.
- Performed network administration and supported mobile devices.
Inside Sales Representative at Rogers (2011-04 – 2013-08)
- Identified business development opportunities and managed client accounts.
- Delivered monthly sales quotas and maintained product knowledge.
- Acted as a Rogers ambassador to clients.
Assistant Store Manager at Aldo (2009-08 – 2011-04)
- Managed daily store operations and handled escalated customer issues.
- Led sales goals and maintained high productivity.
- Managed hiring, training, payroll, and scheduling.
Assistant Store Manager, Trainee at Champs Sports (2007-07 – 2009-07)
- Participated in management training and managed daily store operations.
- Enforced company policies and managed employee issues.
Sales Associate at EB Games (2005-07 – 2007-07)
- Provided exceptional customer service and maintained a clean store environment.
