Apurva Sharma

Customer-focused professional with experience spanning business development, inside and customer/technical support across the full client lifecycle. Skilled in CRM and ticketing tools, multi-channel communication, accurate documentation, and problem resolution under time pressure. Comfortable learning new systems quickly and adapting tone and approach for technical and non-technical audiences alike.

Seeking roles in IT support, customer support, or business development where strong communication and systems fluency drive both customer satisfaction and business results.

Crew Member - McDonald's - Edmonton, Alberta

(2026-05)

• Provide friendly and efficient customer service in a fast-paced restaurant environment.
• Take customer orders, handle cash, process payments, and ensure order accuracy.
• Prepare and serve food and beverages while following food safety and hygiene standards.
• Maintain a clean, organised, and welcoming work environment.
• Collaborate with team members to deliver efficient service during busy periods.

Marketing Business Development Assistant - ElegantAlpha - Remote (Quebec, Canada)

(2024-01 - 2025-12)

• Generated qualified leads and supported client outreach using CRM tools and LinkedIn Sales Navigator, contributing to steady pipeline growth across two seasonal cycles
• Logged and tracked client interactions and campaign data accurately across digital systems, ensuring reliable records for follow-up and reporting
• Assisted with digital marketing campaigns, website content, and short-form video, supporting online presence and customer engagement
• Conducted market research and trend analysis to inform outreach strategy and messaging

Customer Support Representative - ContactPoint 360 - Remote (Quebec, Canada)

(2023-09 - 2024-01)

• Handled a high volume of inbound calls daily for appointment booking and rescheduling, maintaining consistent service quality under time pressure
• Documented customer inquiries accurately in internal systems, supporting smooth handoffs and reliable follow-up records
• Resolved scheduling conflicts and customer concerns professionally and empathetically, contributing to strong customer satisfaction outcomes

Call Center Representative - Gexel Telecom - On-site (Quebec, Canada)

(2023-02 - 2023-07)

• Managed customer inquiries related to orders and campaigns across a high-volume call queue while maintaining accuracy and service quality
• Assisted customers with order tracking, deliveries, and returns, resolving issues efficiently on first contact where possible
• Updated customer records and order details accurately across internal systems to support downstream teams

Business Development Representative - Brain Star Technologies - Hybrid (Quebec, Canada)

(2020-11 - 2023-01)

• Generated leads for IT and software development services through consistent cold calling, email outreach, and LinkedIn prospecting
• Communicated technical service offerings clearly to prospective clients with varying levels of technical familiarity
• Maintained detailed sales activity records and client follow-up schedules in CRM systems over a multi-year tenure

Business Development Assistant - SEO Gliders - On-site (Chandigarh, India)

(2019-06 - 2020-02)

• Supported lead generation for SEO and digital marketing services through online bidding, cold calling, and email campaigns
• Maintained consistent client communication and follow-up, contributing to client retention

Bachelor of Technology (B.Tech) - Computer Science - RBGI – Rayat Bahra Group of Institutes - IKG Punjab Technical University (2014-08 - 2018-04)