Arianne

Administrative and customer service professional with 10+ years of experience across administration, management, dental administration, retail, construction, hospitality, and client service. Experienced in office coordination, scheduling, patient and client communication, billing, record management, staff supervision, training, and daily business operations. Highly organized and dependable with strong communication, problem-solving, and multitasking skills.

Experienced in supporting busy offices and managing competing priorities while maintaining excellent customer and patient service. Relocating back to Winnipeg at the end of September and available to start in early October immediately.

Dental Administrator at Oxford Family Dental (2025-09 – 2026-09)

• Coordinate patient appointments, scheduling changes, confirmations, and front-office workflow.
• Manage incoming calls and respond professionally to patient inquiries.
• Verify insurance coverage and assist with billing, payments, and administrative documentation.
• Audit hygiene and Doctors columns and billing information for accuracy.
• Review patient charts for completeness and coordinate outstanding documentation and follow-ups.
• Maintain accurate and confidential patient information and administrative records.

Dental Administrator & Hygiene Coordinator at New West City Dentist (2025-03 – 2025-09)

• Coordinated hygiene schedules and appointments to maintain an efficient and productive schedule.
• Scheduled, confirmed, rescheduled, and followed up on patient appointments.
• Managed patient communication regarding appointments, treatment, billing, and general inquiries.
• Contacted patients due for continuing care to maintain and fill the hygiene schedule.
• Assisted with insurance verification, billing, payments, and patient account administration.
• Maintained accurate patient records and coordinated with dentists, hygienists, and administrative staff.

Admin Assistant & Customer Care Specialist at Ideal Siding (2023-11 – 2024-10)

• Provided administrative support to Project Managers and assisted with office and project coordination.
• Managed incoming telephone calls, emails, and client inquiries.
• Coordinated meetings, schedules, project information, and administrative communications.
• Maintained organized client and project records.
• Assisted with recruitment by conducting interviews and assessing prospective crew members.
• Managed multiple priorities while maintaining timely client communication

Store Manager at Bella Gelateria (2022-01 – 2023-11)

• Managed day-to-day operations, staffing, scheduling, customer service, inventory, and administration.
• Supervised, trained, and mentored employees.
• Prepared staff schedules and coordinated shift coverage.
• Managed inventory, stock levels, ordering, and replenishment.
• Handled customer concerns and operational issues.
• Oversaw POS procedures, cash handling, opening and closing responsibilities, and daily documentation.

Shift Supervisor at Starbucks (2019-11 – 2021-01)

• Supervised employees and coordinated daily store operations.
• Served as Manager on Duty in the absence of the Store Manager.
• Delegated responsibilities and coordinated employee workflow.
• Trained and coached new employees.
• Addressed customer and employee concerns.
• Supported inventory control, cash management, and opening and closing procedures.

Hostess & Server Assistant at Miku Vancouver (2023 – 2024)

Shift Supervisor at Waves Coffee (2022 – 2022)

Senior Barista / Cashier at Whisk Matcha x Level V Bakery (2021 – 2023)

Warranty Specialist at Vessi (2021 – 2021)

Position not specified at Walmart Winnipeg (2017 – 2019)

Position not specified at Winners (2017 – 2019)

Position not specified at Value Village (2016 – 2016)

Professional Development in Scheduling – Scheduling Institute (2026-05)

Certificate in Dental Administration – Langara College (2025-02 – 2025-06)

Diploma in Travel and Tourism Business Management – Canadian Tourism College (2019 – 2022)

Diploma in Business Administration – University of Winnipeg (2017 – 2019)

Diploma in Business Administration – University of Manitoba (2016 – 2017)