Arnab Barua

Customer-focused Shift Manager with over three years of progressive experience in fast-paced restaurant operations, including team leadership, staff training, and scheduling. Combines hands-on operational management with a Business Analytics background and hands-on Power BI experience from a corporate co-op placement. Recognized multiple times for performance and reliability, including Crew of the Year and Manager of the Month.

Shift Manager - McDonald's - Halifax, NS

(2025-02)

• Supervise daily operations for a team of 6–10 crew members in a high-volume restaurant, overseeing performance, food safety standards, and customer service during shifts.
• Coordinate scheduling and delegate tasks across a 6–10 person crew to maintain efficient service during high-volume peak hours.
• Train and mentor new crew members on operational procedures and customer service standards, successfully onboarding new hires into a high-volume team.
• Handle cash management and till reconciliation, and resolve customer concerns, in a high-volume, fast-paced environment.
• Recognized as Manager of the Month (November 2025) for consistent performance and leadership.

Crew Member - McDonald's - Halifax, NS

(2023-08 - 2025-01)

• Delivered fast, accurate, and friendly customer service in a high-volume, fast-paced restaurant environment.
• Operated point-of-sale systems, prepared food orders, and maintained cleanliness and food safety standards during high-volume peak-hour rushes.
• Supported new hire training and assisted management with daily operational tasks.
• Earned Crew of the Month (November 2023) and Crew of the Year (2024) for outstanding performance.

Business Analyst Intern (Co-op) - Stature Leadership Innovations - Toronto, ON

(2023 - 2023)

• Designed and built an interactive Power BI dashboard to support business reporting and decision-making.
• Authored a comprehensive user manual documenting dashboard functionality and operating procedures.
• Provided ongoing post-delivery support to ensure successful adoption of the dashboard by end users.
• Commended by the company for project quality and was invited back to mentor and guide the following year's incoming co-op interns.

Crew Member - McDonald's - Kingston, ON

(2022-10 - 2023-06)

• Provided efficient customer service and food preparation while balancing part-time work alongside full-time studies.
• Maintained workstation cleanliness and adherence to food safety protocols.

Diploma - Business Analytics - St. Lawrence College (2022-01 - 2023-06)

Bachelor of Engineering - Electrical Engineering - Kurukshetra University (2013-08 - 2017-07)