IT Support Associate Sep 2021-Oct 2022
Gatestone & Co, North York, Ontario, Canada
- Upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Maintain and Administer Active Directory user permissions and access rights.
- Image new Windows 10 laptops and configure them for end-users.
- Configure email on smartphones (iOS) using Microsoft Intune.
- Assist with server health checks and administration.
- Provide after-hours support on occasion.
- Record problems the user experiences, including steps to the resolution.
Technical Support Consultant
Rogers Communications, North York, Ontario, Canada June 2020-Aug 2021
- Connecting and building rapport with customers by actively listening and asking right questions.
- Troubleshoot customer connectivity issues.
- Promote and recommend the latest products and services to customers.
- Support, maintain and evolve our internal applications and portals.
- Demonstrating commitment to stay up to date with work processes, policies, and company information.
- Properly identifying issues that require escalation and ensuring all supporting information is shared with higher authorities.
Software Integrator Feb 2016 - Dec 2018
OATI - Energy Trade & Risk Management Mohali, Punjab, India
- Responsible for managing the server and its physical memory.
- Liaised with clients to provide technical and system-related support for their projects.
- Deployed dev and production applications with high priority.
- Maintained deployments and upgraded software products as required by clients.
- Ensured proper and timely action was taken on support tickets assigned.
- Performed initial investigations, identified legitimate issues, and wrote internal problem reports.
- Identified long-running queries and processes on the server.
- Debugged the graphical user interface of the software.
- Monitored system logs.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
