Reilly Rebelo
Support Service Associate
Hire this person
Send a job offer directly to this candidate
About
Over three years of experience working in fast-paced public service settings requiring strong communication, problem-solving, and crisis awareness skills. Knowledge of mental health, behavioural challenges, concurrent disorders, and trauma-informed approaches through academic training and frontline support experience. Strong ability to conduct client interactions with empathy, professionalism, risk awareness, and effective conflict de-escalation techniques.
Experience collaborating within multidisciplinary environments while maintaining confidentiality and client-centered care standards. Knowledge of evidence-based health and safety practices, including IPAC procedures, Safety Data Sheets (SDS), and emergency response protocols. Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
Certified in Standard First Aid & CPR with strong awareness of crisis intervention and community support practices. Knowledge of the Housing First philosophy and understanding of homelessness and at risk of homelessness.
Experience
Cashier at HomeSense (2025-01 – 2026-01)
- Deliver empathetic, client-focused service in a high-volume retail environment.
- Resolve customer concerns calmly and effectively using problem-solving skills.
- Process transactions accurately while maintaining professionalism and confidentiality.
- Support store organization and inventory management.
Community Operations Support at Region of Peel (2021-01 – 2024-01)
- Supported operations across multiple municipal sites serving diverse populations.
- Created Safety Data Sheets (SDS) to promote workplace safety and compliance.
- Conducted fire safety inspections and ensured adherence to regulations.
- Assisted staff and tenants with operational needs and service requests.
Produce Clerk at Food Basics (2019-01 – 2022-01)
- Provided consistent customer service in a fast-paced environment.
- Maintained food safety standards and ensured product quality.
- Supported team operations and trained new staff.
- Operated equipment safely and efficiently.
Education
Bachelor of Arts (Honours) in Psychology – Brock University
Ontario Secondary School Diploma (OSSD) – Robert F. Hall Secondary School
