Ashraful Islam

Exceeded KPI targets, achieving a 10% gross margin improvement and a 5% reduction in inventory shrinkage of RIDGID and RYOBI products, through demand-based merchandising and staff coaching Managed day-to-day operations and precise ordering of 1,000+ SKUs, adjusting ordering quantities based on sales trends, seasonality, and promotional activity to improve in-stock rates and reduce excess inventory Improved training protocols, reducing onboarding time by 25% for new hires and improving team efficiency

Assistant Manager at Techtronic Industries Canada Inc. (2024-04 – 2025-06)

• Exceeded KPI targets, achieving a 10% gross margin improvement and a 5% reduction in inventory shrinkage of RIDGID and RYOBI products, through demand-based merchandising and staff coaching
• Managed day-to-day operations and precise ordering of 1,000+ SKUs, adjusting ordering quantities based on sales trends, seasonality, and promotional activity to improve in-stock rates and reduce excess inventory
• Improved training protocols, reducing onboarding time by 25% for new hires and improving team efficiency
• Processed 5,000+ customer records for a national product recall, generating return waybills, inspecting replacement lawnmowers for safety and dangerous-goods compliance, and replacing damaged units
• Decommissioned the only Canadian retail location, supporting inventory wind-down, and close-out reporting
• Achieved 97% customer satisfaction by active complaint resolution and supporting repeat business

Property Manager at Independent Contractor (2020-11 – 2024-01)

• Reduced maintenance costs while resolving 95% of tenant issues on time by coordinating contractors across electrical, plumbing, and landscaping work, prioritizing repairs, and managing maintenance requests
• Increased property occupancy by 15% through targeted online marketing, proactive tenant screening, and improved communication practices that strengthened tenant engagement and reduced vacancy periods
• Managed financial reporting, ensured legal and by-law compliance by drafting lease agreements, conducting tenant background checks, managing rent collection, and handling evictions within local rental regulations

Business Development Representative at Toronto Water and Air (2023-05 – 2023-08)

Contract Full-Time

• Drove direct customer sales and expanded reach through product expertise, competitive research, social media outreach, free promotions, and CRM tools to manage leads and appointments
• Resolved 95% of customer issues on first contact by diagnosing product concerns, coordinating free replacement parts when needed, and providing on-site support to ensure satisfactory outcomes

Distribution & Delivery Associate at Metroland Media Group (2017-01 – 2023-10)

• Maintained reliable delivery of 30,000+ papers over 7+ years, including consistent early-morning delivery in adverse weather conditions, with minimal customer complaints and high service reliability

Bachelor of Science in Lassonde School of Engineering – York University (2026-04)