Atoosa

Experienced administrative and operations professional with 7+ years of experience supporting office operations, client services, scheduling, documentation, records management, and administrative workflows across healthcare, banking, financial services, and customer-focused environments. Skilled in managing confidential information, coordinating appointments, maintaining accurate records, processing documentation and payments, and providing professional client service. Proven ability to manage competing priorities, follow established procedures, and maintain accuracy in fast-paced and regulated environments.

Bilingual in English and Farsi.

ADMINISTRATIVE ASSISTANT & RECEPTIONIST at Healium Essence (2024 – 2026)

• Managed front desk and reception operations for a health and wellness practice specializing in massage therapy, osteopathy, and therapeutic care, providing professional and attentive service to clients.
• Coordinated client appointments, healthcare provider schedules, confirmations, and follow-ups to support efficient daily operations.
• Responded to incoming calls, emails, and inquiries regarding appointments, services, scheduling, and general practice information.
• Maintained confidential client records, intake and consent forms, correspondence, and administrative documentation with accuracy and discretion.
• Provided administrative support to healthcare providers and management, assisting with scheduling, client communication, documentation, and daily office requirements.
• Processed invoices, payments, receipts, and service-related documentation, ensuring accurate record keeping.
• Coordinated communication and follow-ups between clients, healthcare providers, and management to support smooth day-to-day practice operations.

ADMINISTRATIVE ASSISTANT & RECEPTIONIST at The Loan Arranger (2021 – 2024)

• Provided administrative and front-desk support within a busy automotive sales and financing environment.
• Responded to incoming calls, emails, and customer inquiries regarding available vehicles, financing, appointments, and application status.
• Scheduled customer appointments and coordinated follow-ups for vehicle viewings, financing applications, and outstanding documentation.
• Supported sales and finance staff with customer files, vehicle-related paperwork, data entry, and document preparation.
• Maintained organized and confidential customer records while ensuring information and documentation were accurately recorded.
• Provided professional customer service throughout the vehicle purchasing and financing process.

SPECIALIZED OFFICE CLERK & OPERATIONS AGENT at Royal Bank of Canada (RBC) (2020 – 2021)

• Supported high-volume banking operations while following internal controls, established procedures, and regulatory requirements.
• Processed and managed sensitive financial, legal, and government documentation with a high degree of confidentiality and accuracy.
• Completed data entry, transaction verification, reconciliation, and documentation activities to ensure completeness, accuracy, and traceability.
• Processed moderately complex operational transactions, including fund transfers, reversals, and draft-related activities.
• Maintained centralized records and documented operational activities to support audit readiness, continuity, and accurate information tracking.
• Coordinated incoming and outgoing documentation, courier deliveries, and secure materials distribution.
• Reviewed and verified information for accuracy and completeness before processing, reducing the risk of documentation and transaction errors.
• Worked within established operational procedures and controls while managing multiple priorities in a regulated financial environment.

ADMINISTRATIVE ASSISTANT at Optical Eyeworks (2018 – 2020)

• Served as the first point of contact for patients, assisting the optometrist with preliminary vision testing, patient intake, appointment scheduling, and front-office coordination.
• Coordinated patient appointments, billing, records, and administrative inquiries while maintaining a professional and welcoming patient experience.
• Maintained accurate and confidential patient records, performing data entry, filing, and document management in accordance with privacy and healthcare requirements.
• Ordered, stocked, and tracked medical equipment and office supplies to support efficient clinic operations and uninterrupted patient services.
• Supported management with staffing coordination, employee training, and implementation of operational procedures.
• Facilitated communication between patients, the optometrist, staff, and management to ensure timely follow-up and smooth day-to-day clinic operations.

Bachelor of Liberal Arts and Professional Studies (Honours) – York University (2018)