Administrative Assistant/Receptionist - Cobalt Construction Inc. - Whitehorse, Yukon
(2023-07)
- Organizes and maintains the Office Manger's calendar, scheduling appointments, and meetings.
- Provides reception services, greeting, directing, and answers general inquires of clients, answering phone calls, and directing client calls to appropriate unit staff.
- Prepares draft agendas, attends meetings, take/transcribe/distributes meeting notes to team members and follow up on actions items.
- Provides clients with general information for requests. Provides basic technical assistance and formulates and forwards detailed technical questions to the appropriate staff member.
- Drafts Memos for the office manager, ensuring that documents are completed correctly, contain sufficient information, and are conveyed through the approval process as expediently as possible.
- Experienced in using/utilizing a variety of software packages such as Word, PowerPoint, Outlook, Excel, and companies' software Sage, Bamboo, and Eclipse.
- Undertakes special projects and assignments, and collect data as directed by the Office Manager and President/Owner.
- Responsible for accurately tracking, filling, and organizing accounts payable and payroll data through eclipse.
- Supports company by accurately scheduling, checking, and adjusting employees' time sheets through Bamboo.
- Maintains and organize unit filling system for a large amount of both electronic and hard copy documents.
- Responsible for companies' business license renewal, application for car insurance, vehicles renewals (e.g. registration), requesting drivers abstract through Motor Vehicles, and ordering of vehicle decals and making sure all vehicles have the correct unit numbers.
- Enters/updates employee's data like insurance information through spreadsheet.
- Responsible for entering and updating new vehicles through mechanic equipment books.
- Perform basic receiving of invoices, process, and to be sent to Accounting Department for final process and enter all data in excel spreadsheet to make sure all data are being tracked.
- Actively contacts suppliers for ongoing/pending transactions for the company.
- Order/maintain and oversees the purchase of inventory of office supplies to meet day-to-day operations of the unit using purchase order and company's credit card.
- Supports management by administrating inventory of supplies, and makes sure variances are being followed up or replenished.
- Coordinate, finalize, and arrange food supply and grocery order for company's camp.
Swing Manager (Part time) - McDonald's Restaurant - Whitehorse, YT
(2021-10)
- Greet guest/suppliers/visitors to the organization in a professional & friendly manner
- Answer general phone inquiries and handle complaints using a professional and courteous manner
- Reply to general information requests with accurate information
- Use computer word processing, spreadsheet and database software to prepare reports, daily & weekly Checklist, memos and documents
- Prepare and send outgoing faxes, mail and courier parcels
- Send shift emails using Microsoft outlook to all the swing managers
- Prepare crew schedule weekly using computer software
- Perform actual physical count of products bi-weekly
- Prepare/generate standing orders bi-weekly
- Receives dry stock and produced goods bi-weekly
- Record and encode delivery invoices unto the system
- Manage and maintain product inventory of the store
- Maintain storage organization and warehousing
- Plant Maintenance – Ensure tools and equipment are in good condition
- Prepare and monitors daily & weekly cleaning checklist
- Send weekly updates to Maintenance crew through email
- Peoples Manager – Hiring and develops crew members
- Provide feedback or follow-up to the crew members and swing managers
- Coach and cross train crew members and swing managers
- Organize crew outing quarterly
- Prepares meeting agenda bi-weekly
- Conduct meeting bi-weekly
- Conduct station/shift verification to the Crew/Crew Trainers
Food Counter Attendant/Crew Trainer - McDonald's Restaurant - Whitehorse, YT
(2020-08 - 2021-10)
- Providing exceptional customer service by taking and delivering customer orders promptly
- Working effectively as a team member especially during busy periods
- Preparing food while ensuring that safety and sanitary standards are adhered to
- Running orders to Drive thru
- Cleaning tables, chairs and floors
- Training new employees
Training Shift Leader - Elevation Burger - Kuwait
(2018-01 - 2020-07)
- Responsible for courteous & prompt customer service
- Responsible for Handling Training on floor of the new Team members
- Responsible of maintaining Restaurant neat, organize, and making sure of the product rotations
- Prepare & place stock order on daily basis
- Responsible for the daily inventory
- Conduct station/shift verification to the Crew/Crew Trainers
2nd Assistant Manager - Al-Maousherji Catering Company/McDonalds Kuwait - Kuwait
(2016-09 - 2018-01)
- Managing People, Product and Equipment to execute outstanding quality service and Cleanliness
- Responsible for Crew daily Training Plan
- Responsible for Crew Scheduling
- Responsible for daily and weekly inventories
- Prepare Daily floor plan Productivity
- Prepare and place daily ordering stocks
- Supervise Crew and Mangers standard procedures and sanitation
- Facilitate weekly and Monthly Inventory
- Encoding daily, weekly and Monthly Inventory
Crew-Crew Trainer - Al-Maousherji Catering Company/McDonalds Kuwait - Kuwait
(2011-06 - 2016-09)
- Develops, shares knowledge and experience and trains crew
- Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
- Conducting on actual training on floor
- Conduct station observation checklist per shifts
- Conduct Crew station verifications daily
- Monitoring and Handling Product Holding time.
- Lobby control, handling minor customer complaints and ensuring a friendly environment for customers
