Associate Director - KPMG Assurance and Consulting Services LLP - Mumbai, India
(2025-07)
- Lead enterprise-wide HR transformation and strategic business improvement initiatives focused on modernizing operations, enhancing employee experience, and improving organizational effectiveness across multiple business functions.
- Partner with executive leadership to identify operational challenges, define transformation roadmaps, prioritize strategic initiatives, and ensure alignment with organizational objectives.
Assistant Vice President, HR & Delivery - Spocto Solutions (A Yubi Company) - Mumbai, India
(2020-01 - 2023-03)
- Direct end-to-end program delivery, including planning, governance, execution, stakeholder engagement, risk management, and post-implementation stabilization for complex transformation programs.
- Design and optimize HR operating models, policies, governance frameworks, and service delivery processes to improve efficiency, compliance, scalability, and employee satisfaction.
- Lead cross-functional teams comprising HR, Operations, Technology, Compliance, Payroll, Finance, and Business Leaders to deliver enterprise-wide transformation initiatives.
- Drive business process re-engineering by identifying process bottlenecks, eliminating redundant activities, and implementing standardized workflows across the employee lifecycle.
- Develop governance structures, KPIs, dashboards, executive reports, and performance metrics to monitor program progress, operational efficiency, and business outcomes.
- Champion change management initiatives including stakeholder communication, change readiness assessment, training programs, and adoption strategies to ensure successful implementation of new processes and technologies.
- Collaborate with digital and technology teams to identify automation opportunities and implement technology-enabled HR solutions that improve productivity and operational excellence.
- Mentor managers and project teams while fostering a culture of continuous improvement, innovation, accountability, and high performance.
- Led enterprise HR, workforce transformation, and business operations during rapid organizational growth while ensuring business continuity and operational excellence.
- Developed and executed people strategy aligned with aggressive business expansion plans, supporting workforce growth from startup scale to enterprise operations.
- Built and led high-performing HR teams responsible for Talent Acquisition, HR Operations, Performance Management, Employee Relations, Learning & Development, and HR Governance.
Manager, HR Analytics & PMO - Conneqt Business Solutions (erstwhile TATA BSS) - Mumbai, India
(2013-06 - 2020-01)
- Managed enterprise HR transformation programs, PMO governance, workforce analytics, and strategic HR initiatives supporting large-scale business operations.
- Served as a strategic advisor to the COO and executive leadership on workforce planning, business transformation, organizational effectiveness, and talent strategy.
- Designed organizational structures, workforce planning models, succession planning frameworks, and talent strategies to support sustainable business growth.
- Established scalable HR operating models, governance frameworks, policies, SOPs, and compliance mechanisms to support organizational maturity.
- Directed implementation of HRIS platforms, workflow automation, reporting dashboards, and digital HR solutions that enhanced efficiency and decision-making.
- Partnered closely with CXOs and business leaders to align people strategies with financial goals, operational priorities, and transformation initiatives.
- Led multiple cross-functional transformation programs involving HR, Operations, IT, Legal, Finance, Marketing, and senior leadership.
- Managed employer branding, executive communications, public relations initiatives, and employee engagement programs to strengthen organizational reputation.
- Monitored organizational KPIs, workforce analytics, productivity metrics, and employee performance data to drive informed business decisions.
- Provided executive reporting, governance updates, and strategic recommendations to senior leadership and board stakeholders.
- Successfully scaled workforce from 50 to over 350 employees within six months while maintaining operational stability.
- Established enterprise HR governance frameworks from the ground up.
- Implemented automation initiatives significantly improving HR operational efficiency.
- Enhanced employer branding and organizational visibility through strategic communication initiatives.
Assistant Manager, Audit & Fraud Prevention - GE Money Servicing - Hyderabad, India
(2004-09 - 2009-11)
- Managed operational audit, fraud prevention, risk management, and process improvement initiatives supporting global financial services operations.
- Supervised multi-functional operational teams responsible for audit execution, compliance monitoring, quality assurance, and fraud investigations.
- Led cross-functional transformation initiatives involving HR, Operations, Technology, Finance, and Business Leadership.
- Established project governance methodologies, PMO frameworks, project controls, reporting standards, risk management processes, and executive dashboards.
- Managed end-to-end project lifecycle including business case development, planning, execution, budgeting, resource management, issue resolution, and benefits realization.
- Designed HR analytics frameworks and executive dashboards providing insights into workforce productivity, attrition, hiring effectiveness, employee engagement, and operational performance.
- Led process improvement initiatives using Lean Six Sigma methodologies to improve service delivery, operational efficiency, and customer experience.
- Facilitated organizational change management activities including communication planning, stakeholder engagement, leadership alignment, training, and adoption strategies.
- Directed compliance initiatives ensuring adherence to ISO standards, audit requirements, governance frameworks, and quality management systems.
- Coached, mentored, and developed HR professionals and project teams, improving leadership capability and functional excellence.
- Led offshore transition projects, ensuring successful migration of business processes from the United States to India with minimal operational disruption.
- Developed and implemented operational controls, risk mitigation strategies, audit procedures, and compliance frameworks to strengthen governance.
- Conducted root cause analysis, identified operational risks, and implemented corrective actions to improve process effectiveness.
- Led Lean Six Sigma projects focused on cycle time reduction, cost optimization, quality improvement, and customer satisfaction.
- Collaborated with global stakeholders across Operations, Compliance, Risk, and Leadership to implement continuous improvement initiatives.
- Designed performance metrics, operational dashboards, quality scorecards, and management reporting for executive decision-making.
- Delivered coaching, performance management, and capability development programs for team members to improve productivity and engagement.
- Ensured adherence to regulatory requirements, internal controls, information security standards, and operational risk policies.
- Improved employee query resolution time by 33% through workflow redesign.
- Successfully enabled ISO 9001 and ISO 27001 certifications with zero non-conformities.
- Led multiple enterprise transformation initiatives supporting business growth.
- Mentored and developed 10+ HR professionals into higher-performing roles.
- Reduced processing time by 85% through Lean process improvements.
- Reduced operational wait time by 38%.
- Delivered a Six Sigma project generating annual savings of USD 4 million.
- Achieved 100% compliance with data security and operational standards.
