Avah Elsom

Enthusiastic and motivated individual with strong communication, customer service, and teamwork skills seeking a full-time position. I am eager to bring a positive attitude and a solid work ethic to a supportive team environment, gaining valuable experience and contributing to the company's success.

Residential Cleaner at Botanical Cleaning Services (2024-11 – 2026-01)

• Maintain a high standard of cleanliness and attention to detail
• Respect client privacy and confidentiality
• Manage time efficiently to complete tasks within scheduled appointments
• Clean and sanitize kitchens, bathrooms, bedrooms, and living areas
• Dust furniture, shelves, baseboards, and light fixtures
• Vacuum carpets, rugs, and upholstery
• Sweep and mop hard-surface floors

Guest Services at Fairfield Inn & Suites (2024-07 – 2024-10)

• Guest Check-in/Check-out: Handling the check-in and check-out process efficiently, ensuring guests are welcomed and provided with all necessary information.
• Reservation Management: Taking and managing room bookings, modifying reservations, and keeping accurate records of guest details.
• Customer Service: Assisting guests with inquiries, resolving complaints, and ensuring a positive overall experience during their stay.
• Billing and Payments: Processing payments, issuing invoices, and ensuring all financial transactions are accurate and properly recorded.
• Administrative Duties: Answering phones, managing emails, and handling any other front desk tasks to ensure daily operations run smoothly.

Hostess at Totally Refreshed Steam and Spa (2023-09 – 2024-01)

• Welcoming Clients: Greeting guests with a warm and professional demeanour, ensuring they felt comfortable and valued upon arrival.
• Appointment Coordination: Managing bookings, confirming appointments, and coordinating schedules between clients and therapists.
• Client Assistance: Providing information about services, answering questions, and guiding clients through the spa experience
• Preparing Spaces: Ensuring that treatment rooms and relaxation areas are clean, well-stocked, and ready for use.
• Customer Service: Addressing client needs, resolving any concerns, and ensuring their experience was seamless from start to finish.
• Maintaining Ambiance: Contributing to a calming and serene atmosphere, enhancing the overall client experience.

Cashier at Askews Grocery Store (2023-03 – 2023-08)

• Operating Cash Register: Taking and processing payments, counting cash, and end of day balancing
• Customer Service: Assisting customers with inquiries and ensuring a positive overall shopping experience
• Administrative and Other Duties: Cleaning, answering phones, and handling any other customers needs

High School Diploma – Salmon Arm Secondary (2023)