Parveen Kaur

Personable and dedicated Customer Service Representative with extensive experience in the Fast-Food industry. Solid team player with an upbeat and positive attitude who has proven skill in establishing rapport with clients. Speaks multiple languages (English, Hindi, and Punjabi).

Motivated to maintain customer satisfaction and contribute to the company's successes. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing business.

Customer Service Representative - Wendy's

• Informing customers about billing procedures, processing payments, and providing payment option set-up assistance
• Assessing customers' needs and upselling products and services to maximize sales
• Training new employees on procedures and policies to maximize team performances
• Fielding customer complaints and queries and fast-tracking them for resolutions
• Supporting operational improvements and resolutions of problems to deliver top-notch customer service

Food Court Staff - Aroma group of institutions - Phagwara, India

Diploma - multi-cuisine course - Aroma Academy