Avinash Vijaykumar

Senior Operations & Program Leader with 15+ years at Amazon, driving large-scale automation, platform governance, and financial control programs across global markets. Expertise in applied AI-driven workflow optimization and operational integration, partnering with Engineering and Data Science teams to translate complex business requirements into scalable, enterprise-grade solutions. Proven leader of cross-regional organizations (250+ associates, including managers), with ownership of high-impact platforms carrying significant financial exposure.

Delivers measurable efficiency gains, cost optimization, and risk mitigation through disciplined program execution, organizational scaling, and stakeholder alignment in complex, matrixed environments.

Senior Program Manager – AI, Automation & Platforms at Amazon.com (2022-03 – Present)

Led the full lifecycle of AI-driven automation projects, from discovery to scaling, optimizing operational workflows across multiple business domains, including finance, compliance, and review systems.

• Led the full lifecycle of AI-driven automation projects, from discovery to scaling, optimizing operational workflows across multiple business domains, including finance, compliance, and review systems. Delivered 13+ HC efficiency gains and reduced turnaround times from days to minutes.
• Spearheaded AI-powered ticket routing system, resulting in an 80% reduction in misrouted tickets and a savings of $132K VOPEX.
• Managed platform ownership for high-impact systems with $431M+ annual financial exposure, embedding robust controls and achieving $721M in balanced EU accounting.
• Delivered a $10M automated transaction system for South Africa, designing, testing, and deploying the platform to enhance marketplace operations.
• Drove $12M in financial risk mitigation through proactive system controls and eligibility logic in automated workflows, ensuring consistent business continuity.

Senior Manager, Operations - Competition Monitoring at Amazon.com (2021-10 – 2022-03)

Managed a team of 235 associates across 9 countries, enhancing competitive intelligence through automated systems.

• Managed a team of 235 associates across 9 countries, enhancing competitive intelligence through automated systems that improved price competitiveness and operational efficiency for Amazon Business.
• Collaborated with senior leadership to track and achieve VP-level goals, contributing to organizational scaling efforts and driving growth in the competitive landscape.

Program Manager, Operations – Pricing at Amazon.com (2017-10 – 2021-09)

Led a cross-functional team to optimize pricing strategies across multiple countries.

• Led a cross-functional team to optimize pricing strategies across 12 countries, driving $2M in launch revenue and $5.8M incremental revenue via AI-powered pricing automation.
• Implemented pricing systems for over 5M products, increasing price sharpness by 200 bps YoY, and streamlining workflows for Amazon Devices across 4 countries.
• Played a key role in talent development, successfully promoting 4 team members and contributing to 60+ interviews for leadership roles.

Operations Manager at Amazon.com (2015-10 – 2017-09)

Oversaw a 125-member team, leading the implementation of key competition monitoring projects.

• Oversaw a 125-member team, leading the implementation of key competition monitoring projects, driving a $2M day-1 revenue launch for Sweden and Poland.
• Introduced automation initiatives that generated $5.8M in additional revenue, enhancing operational efficiencies and pricing models across retail and third-party segments.

Process Lead at Amazon.com (2013-10 – 2015-09)

Senior Process Associate at Amazon.com (2010-11 – 2013-09)

B.Sc. in Micro-Biology – Madras Christian College (2008)