Aymen Abdelli

French–English bilingual professional with several years of experience in customer service and case management in a high-volume environment. Recognized for strong organizational skills, the ability to handle confidential information with rigor, and an empathetic approach with clients. Comfortable with computer tools, CRM systems, and remote work.

Bilingual Customer Service Agent - Centre d'appels

(2018-01)

• Ensure daily follow-up of client files in French and English.
• Accurately document all interactions in CRM systems.
• Analyze requests and coordinate necessary actions.
• Collaborate with various stakeholders to resolve complex situations.
• Adhere to quality and confidentiality standards.
• Handle a high volume of calls while maintaining excellent customer satisfaction.
• Demonstrate empathy and active listening.

Technical Bachelor's Degree - Lycée Farhat Hached (2009-06)

Sales Training - Sales (2020-01 - 2020-12)