Marjorie Cenatus

Bilingual and detail-oriented professional with over 30 years of experience in roles requiring strict adherence to procedures and accuracy. Skilled at working both independently and as part of a team, with a proven ability to remain focused during extended periods of time.

Shopper - Instacart

(2025-09)

• Accurately select, pack, and deliver grocery orders according to customer preferences and special instructions.
• Communicate proactively with customers to confirm product substitutions and ensure order accuracy and satisfaction.
• Manage multiple deliveries efficiently while maintaining exceptional customer service and time management.
• Ensure proper handling and transport of perishable goods to maintain quality and freshness.
• Utilize the Instacart app to navigate routes, track deliveries, and update order statuses in real time
• Demonstrate strong attention to detail, problem-solving, and reliability in a fast-paced environment.

School Crossing Guard - Ottawa Safety Council - Ottawa, Ontario

(2025-10 - 2026-05)

• Ensure the safe crossing of students, parents, and pedestrians at designated intersections before and after school hours.
• Monitor traffic flow and used hand signals and a stop sign to alert motorists and control vehicle movement.
• Maintain constant awareness of surroundings to anticipate and respond to potential safety hazards.
• Provide a calm, friendly, and authoritative presence to promote road safety and compliance with traffic regulations.
• Report incidents or unsafe conditions to supervisors as required.

Legal Quality Assurance Officer - Public Service Commission of Canada - Gatineau, Quebec

(2013 - 2024)

• Coordinated multiple projects and priorities while consistently meeting deadlines in a fast-paced environment.
• Worked collaboratively with managers, colleagues, and external stakeholders to resolve issues and provide high-quality service.
• Analyzed complex information and made sound recommendations to support organizational decision-making.
• Prepared clear written communications, reports, and summaries for senior management and external audiences.
• Maintained a high level of accuracy, confidentiality, and attention to detail when handling sensitive information.
• Assisted in developing new procedures and improving operational processes to increase efficiency and consistency.
• Updated and maintained internal and public-facing information to ensure accuracy and compliance.
• Built positive working relationships with internal and external partners through professional communication and excellent customer service.
• Contributed to continuous improvement initiatives and participated in projects that enhanced organizational effectiveness.

Public Service Staffing Analyst - Employment and Social Development Canada - Gatineau, Quebec

(2010 - 2013)

• Managed multiple case files simultaneously while ensuring all deadlines and service standards were met.
• Communicated regularly with clients, legal representatives, and government partners to coordinate activities and resolve issues.
• Facilitated discussions aimed at resolving disputes through collaboration and effective communication.
• Prepared detailed documentation while maintaining accuracy and confidentiality.
• Demonstrated strong organizational skills by coordinating meetings, schedules, and documentation involving multiple stakeholders.

Appeals Board Chairperson / Investigator - Public Service Commission of Canada - Gatineau, Quebec

(2006 - 2010)

• Interviewed clients and gathered information with professionalism, empathy, and impartiality.
• Managed complex files requiring strong organizational and problem-solving skills.
• Explained policies and procedures clearly to individuals from diverse backgrounds.
• Resolved challenging situations by listening carefully, remaining calm under pressure, and communicating effectively.
• Prepared detailed reports and maintained accurate records.
• Worked independently while collaborating with colleagues and management to achieve organizational goals.
• Demonstrated sound judgment, integrity, and discretion when handling confidential information.
• Consistently delivered high-quality work while managing competing priorities.

Store associate - Sears Canada, Hudson's Bay Store - Ottawa, Ontario

• Assisted customers with product selection, sizing and styling
• Maintained, organized visually appealing merchandise displays and ensured stock levels were replenished.
• Processes sales transactions, returns, and exchanges accurately using the point-of-sale system.
• Delivered excellent customer service by resolving inquiries and promoting current sales and promotions.
• Collaborated with team members to meet daily sales goals and uphold store presentation standards.

Bachelor of Education - University of Ottawa (1995)

Bachelor of Social Science - Economics - Laurentian University (1991)