Azy R.

Versatile management professional with experience spanning corporate training, team leadership, client experience, and retail operations. Skilled in coaching and developing teams, implementing operational standards, and delivering exceptional client experiences. Brings a strong combination of communication, organization, adaptability, and people-focused leadership to fast-paced environments.

STAGE EXPERIENCE MANAGER at SEPHORA (2020-12 – 2022-11)

• Oversaw client experience across sales, services, classes, and events, ensuring consistently high standards of service.
• Led Beauty Advisor and Paid Services Beauty Advisor teams, driving performance, development, and company goals.
• Managed daily Beauty, Skin, and Fragrance Studio operations, including scheduling, staffing, and client flow.
• Delivered onboarding and ongoing training, including Welcome to Sephora and Sephora 101 sessions for new and existing team members.
• Managed client feedback and team talent needs, supporting issue resolution, hiring, and effective team development.
• Drove service innovation, merchandising standards, technology adoption, and inventory initiatives to elevate the in-store experience.

ADMINISTRATOR at JUMP PLUS | APPLE PREMIUM RETAILER (2021-07 – 2023-06)

• Supported daily store operations, administrative tasks, and opening/closing procedures to maintain an organized environment.
• Managed inventory counts, replenishment, product returns, and coordination with warehouse and Head Office teams.
• Delivered exceptional customer service by addressing inquiries, resolving concerns, and supporting a positive client experience.
• Monitored sales goals, communicated targets to staff, and supported initiatives to improve store performance.
• Assisted with cash handling, deposits, loss prevention, and adherence to company policies and procedures.
• Supported the Store Manager with team coordination, operational problem-solving, and day-to-day store leadership.

CORPORATE TRAINER at THE TOX (2024-11 – Present)

• Delivered corporate training on The Tox Technique’s treatments, protocols, products, and client experience standards across multiple clinic locations such as New York, Michigan and Ohio.
• Trained new and existing team members on treatment techniques, consultation processes, safety protocols, and standardized procedures.
• Conducted hands-on demonstrations and supervised practical application to ensure technical competency, consistency, and confidence.
• Assessed individual and team training needs, providing one-on-one coaching, feedback, and performance guidance.
• Educated providers on client consultations, treatment planning, contraindications, aftercare, and product recommendations.
• Supported the consistent implementation of The Tox Technique’s clinical and service standards across locations through ongoing mentorship and training.

HIGH SCHOOL DIPLOMA – FATHER HENRY CARR C.S.S

MASTER OF SCIENCE IN MANAGEMENT – UNIVERSITY OF SOUTH FLORIDA (2023 – 2024)