Barak Kasozi

Compassionate and dedicated Support Worker with experience providing person-centered care and practical assistance to individuals experiencing homelessness, crisis, and other life challenges. Skilled in building trusting relationships, conducting client assessments, crisis intervention, conflict resolution, and connecting clients with community resources. Committed to promoting dignity, safety, and independence while supporting clients in achieving their personal goals.

Strong ability to work collaboratively within multidisciplinary teams, maintain accurate documentation, and uphold confidentiality and professional ethics. Adaptable, culturally sensitive, and capable of working effectively in fast-paced shelter environments while delivering. Valid driver's license.

Languages - English and French. Recognized as employee of the month.

SUPPORT WORKER - BETTER LIVING CENTRE/HOMELESS SHELTER HOMES FIRST

(2021 - 2023)

• Provided daily support to individuals experiencing homelessness.
• Assisted clients in accessing housing, healthcare, employment, and community resources.
• Responded to crises using de-escalation and conflict-resolution techniques.
• Maintained accurate client records and completed required documentation.
• Ensured a safe, respectful, and supportive environment for residents.
• Worked collaboratively with colleagues and external service providers to support client needs.

SUPPORT WORKER - HOMES FIRST AT 22 METROPOLITAN SHELTER

(2024)

• Provided crisis intervention and de-escalation to ensure the safety and well-being of clients and staff.
• Delivered trauma-informed, client-centred support while treating all individuals with dignity and respect.
• Assessed client needs, developed support plans, and connected clients with housing, healthcare, financial assistance, and community resources.
• Assisted clients with housing searches, applications, and housing stabilization to promote independent living.
• Maintained accurate and confidential case notes, client records, and incident reports in accordance with organizational policies.
• Collaborated with multidisciplinary teams and external agencies to coordinate services and support positive client outcomes.
• Supported clients experiencing mental health and substance use challenges by applying harm reduction principles and making appropriate referrals.
• Resolved conflicts and managed crisis situations using effective communication, problem-solving, and de-escalation techniques.
• Advocated for clients by helping them access essential services, benefits, and community programs.
• Guided clients in developing life skills, including budgeting, meal preparation, personal hygiene, housekeeping, and independent living skills.
• Managed multiple responsibilities in a fast-paced shelter environment while maintaining professionalism, confidentiality, and ethical standards.
• Demonstrated flexibility and adaptability by responding effectively to changing client needs and emergencies.

SUPPORT WORKER - FRED VICTOR AT EDWARD VILLAGE HOTEL AND VARIOUS SHELTERS

(2024)

• Provided a safe, welcoming, and respectful environment for shelter residents.
• Supported clients with daily needs and connected them to housing, health, and community resources.
• Monitored client well-being and responded appropriately to emergencies and crisis situations.
• Maintained accurate client records, reports, and documentation.
• Enforced shelter policies and promoted a safe and inclusive environment.
• Collaborated with case managers, housing workers, and other support staff to coordinate client services.
• Performed regular safety and security checks throughout the facility.
• Assisted with client intake, orientation, and discharge processes.
• Resolved conflicts and used de-escalation techniques to manage challenging situations.
• Participated in team meetings, training sessions, and shift handovers.
• Followed health and safety procedures, infection prevention protocols, and organizational policies.
• Delivered client-centred, trauma-informed, and anti-oppressive support services.

SUPPORT WORKER - KINGSTON AUSTIN

(2024-02 - 2026-01)

• Supported individuals with autism by providing patience, encouragement, and understanding.
• Adapted communication styles to meet individual needs and preferences.
• Assisted with daily activities while promoting independence and confidence.
• Created a safe, respectful, and supportive environment.
• Encouraged individuals to develop their strengths and skills.
• Followed personalized support strategies and routines.
• Built positive relationships through empathy, respect, and active listening.

DIPLOMA - MENTAL HEALTH AND ADDICTION - HERZING COLLEGE, TORONTO

SOCIAL WORKER - UGANDA INSTITUTE OF SOCIAL WORK AND COMMUNITY DEVELOPMENT (2021 - 2023)