Legal Adviser at Cariboo Rights Defence (2023-08 – Present)
Provide legal advice to clients and conduct legal research.
- Provide legal advice to clients.
- Offer emotional support navigating legal paperwork.
- Maintain confidentiality regarding all client information.
- Conduct legal research and prepare for upcoming cases.
Principal Consultant at Cariboo Rights Defense (2023-08 – Present)
Provide strategic consulting on complex labor disputes, focusing on BC Human Rights Tribunal cases and WorkSafeBC claims.
- Labor Relations & Advocacy: Provide strategic consulting on complex labor disputes, specifically focusing on BC Human Rights Tribunal cases and WorkSafeBC (WCB) claims.
- Compliance & Disability Management: Advise clients on the "Duty to Accommodate," navigating medical documentation for perceived disabilities, and ensuring employer compliance with provincial employment standards.
- Case Strategy & Resolution: Conduct detailed audits of employment termination cases to identify violations of human rights and labor laws; draft formal submissions and represent client interests in dispute proceedings.
- Strategic Communications: Act as the primary liaison between claimants and corporate/government entities, translating legal complexities into actionable settlement strategies.
HR Consultant at CRD consulting (2023-07 – Present)
Call Center Agent at Working solutions (2023-02 – 2025-01)
Resolved complaints and processed orders in a customer service environment.
- Resolved complaints efficiently
- Processed orders and transactions
- Documented customer interactions in CRM
- Achieved 92% customer satisfaction rating
- Utilized active listening to identify needs
- Increased sales through upselling
Senior Executive Assistant at Big country moving and storage (2018-03 – 2022-12)
Managed client documentation and administrative operations for moving and storage company.
- Managed client documentation and ensured all administrative paperwork was completed with high accuracy.
- Rented storage units and sold moving supplies
- Built and maintained strong customer relationships to drive repeat business.
General Manager & Shareholder at U-NEEK RV SALES PARTS AND SERVICE (2012-01 – 2019-12)
Directed daily business operations and managed all departments including parts, service, and HR.
- Directed daily business operations, ensuring fiscal compliance through rigorous financial reporting and bookkeeping.
- Oversaw the Parts Department inventory, including ordering, stocking, and auditing supplies.
- Managed the service department schedule, booking appointments and coordinating technician workflows.
- Executed HR leadership duties including staff oversight, shift scheduling, and enforcing operational policies.
Executive Administrative Assistant at ASPEN REALTY / SPRUCE LAND INVESTMENTS (1994-01 – 2012-12)
Performed diverse office administration duties to support investment and realty operations.
- Managed a multi-line telephone system transferring calls, taking and relaying messages.
- Accounts payable and receivables as well as month end reporting.
- Managed internal HR responsibilities, ensuring accurate record-keeping and policy adherence.
- Facilitated internal communication, document management, and client correspondence.
Bartender & Shift Lead at FARRIER PUB (1997-01 – 2006-12)
Assisted management with administrative and HR duties in a high-volume hospitality environment.
- Assisted management with administrative and HR duties, including scheduling and staff supervision.
- Managed daily cash-outs and financial reconciliation with high accuracy in a high-volume environment.
Manager at MOUNT ST. HELENS INFO CENTER (1992-01 – 1994-12)
Directed all daily business operations and managed full-cycle human resources functions.
- Directed all daily business operations, ensuring efficient office workflow and high standards of service.
- Managed full-cycle Human Resources functions, including hiring, training, payroll, and conflict resolution.
- Oversaw financial administration, including accounts payable/receivable and daily cash reconciliation.
