Belen Villacis
Supervisor Client Services,Data Analysis, Projects
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About
With over 10 years of experience, I am a Supervisor Client Services at Closing the Gap Healthcare, a leading provider of community-based health and wellness services in Canada. I have a postgraduate degree in Project Management from George Brown College.
As a supervisor, I oversee the therapy coordination team and support the team lead daily, ensuring optimal service delivery, client satisfaction, and staff performance. I also manage two innovative project initiatives: Virtual Care assessments and Remote Care Monitoring Hospital to Home Program,
developing and evaluating benchmarks and metrics for quality and efficiency. I use Microsoft Power
BI and Microsoft Dynamics CRM to create reports and dashboards for effective decision-making and performance monitoring. I have strong skills in data analysis, communication, strategic planning, and collaborative leadership. I am fluent in English and Spanish and have a passion for delivering highquality results while fostering positive relations
Experience
As a supervisor, I oversee the therapy coordination team and support the team lead daily, ensuring optimal service delivery, client satisfaction, and staff performance. I also manage two innovative project initiatives: Virtual Care assessments and Remote Care Monitoring Hospital to Home Program,
developing and evaluating benchmarks and metrics for quality and efficiency. I use Microsoft Power
BI and Microsoft Dynamics CRM to create reports and dashboards for effective decision-making and performance monitoring. I have strong skills in data analysis, communication, strategic planning, and collaborative leadership. I am fluent in English and Spanish and have a passion for delivering highquality results while fostering positive relationships with stakeholders.
Education
Post Graduate in Project Management at George Brown College
