Belinda Meaney

Dynamic, bilingual (English/French) professional with 30+ years delivering outstanding customer service across hospitality, government, and corporate environments. Proven track record leading teams of 15+, resolving high-volume client inquiries with a 95% first-contact resolution rate, and building lasting relationships through warmth, precision, and follow-through — known for staying calm under pressure and turning every guest or client interaction into a positive outcome.

Client Support Representative - ServiceOntario

(2025-01)

• Deliver friendly, accurate service to 100+ clients daily by phone, email, and chat, achieving a 95% first-contact resolution rate.
• Guide clients through onboarding and documentation with patience and clarity, ensuring a smooth, positive experience.

Financial Support Analyst - DS Global - Brampton, ON

(2023-01 - 2024-12)

• Processed financial and client information accurately using Oracle ERP and advanced Excel.
• Prepared clear, client-ready summaries and presentations that supported timely, confident decisions.

Supervisor - Swiss Chalet - Niagara Falls, ON

(2017-01 - 2017-12)

• Led daily operations and supervised a team of 15 staff, setting the tone for warm, attentive guest service.
• Trained new team members on service standards, hospitality best practices, and POS/cash handling.
• Resolved customer concerns on the spot, turning potential complaints into positive, memorable visits.

Corporate Relations Representative - Canadian Tire Corporation - Welland, ON

(2016-01 - 2019-12)

• Managed escalated client concerns, resolving issues with professionalism, empathy, and accuracy while driving measurable gains in customer satisfaction.

Server - Various Hotel & Restaurant Chains - Niagara Region & Burlington, ON

(1996-01 - 2025-12)

• Delivered attentive, personalized table service to a diverse guest base — wine/food pairings, upselling, banquets — thriving in high-volume settings while resolving complaints to build repeat business.

Deputy Returning Officer - Elections Canada - Niagara Falls, ON

(1999-01 - 2010-12)

• Delivered accurate, courteous service to the public during regulated, high-stakes election operations, maintaining detailed records and strict compliance.

Business Studies & Post-Grad Nursing Studies - Business Studies, Nursing - Niagara College

Secondary School Diploma