Alex

Friendly and dependable customer service professional with 15+ years of experience in hospitality, food service, and retail, including 11 years at Fallsview Casino Resort. Recognized for delivering exceptional customer service in fast-paced environments while building lasting relationships with guests. Demonstrated reliability and commitment through over a decade with one employer. Comfortable working independently and as part of a team.

Beverage Server at Niagara Casinos (2015-01 – 2026-12)

• Delivered exceptional customer service in a fast-paced, high-volume casino environment.
• Processed food and beverage orders accurately using POS systems.
• Built strong relationships with returning guests while maintaining professional service standards.
• Worked closely with bartenders, kitchen staff, and supervisors to ensure efficient service.
• Recognized for reliability and maintaining high service standards throughout 11 years of employment.

Dual Food & Beverage Supervisor at Niagara Casinos (2019-01 – 2019-12)

• Supported daily operations and assisted with supervising staff during busy shifts.
• Trained and supported new team members.
• Helped maintain high service standards and resolve guest concerns.

Barista at Starbucks Hilton (2019-01 – 2020-12)

• Prepared beverages while providing friendly and efficient customer service.
• Maintained cleanliness and food safety standards.
• Managed cash and POS transactions accurately.

Hostess/Cashier at Hilton Grand Caffe (2017-01 – 2017-12)

Concession Attendant/Bartender at Penalty Box (2014-01 – 2015-12)

Supervisor at Pita Pit (2013-01 – 2015-12)

Supervisor at Tim Hortons (2011-01 – 2013-12)

Crew Member at Little Caesars (2008-01 – 2011-12)

Child and Youth Care in Child and Youth Care – Niagara College (2025-01)