Alex
Friendly and dependable customer service professional with 15+ years of experience in hospitality, food service, and retail
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About
Friendly and dependable customer service professional with 15+ years of experience in hospitality, food service, and retail, including 11 years at Fallsview Casino Resort. Recognized for delivering exceptional customer service in fast-paced environments while building lasting relationships with guests. Demonstrated reliability and commitment through over a decade with one employer. Comfortable working independently and as part of a team.
Experience
Beverage Server at Niagara Casinos (2015-01 – 2026-12)
- Delivered exceptional customer service in a fast-paced, high-volume casino environment.
- Processed food and beverage orders accurately using POS systems.
- Built strong relationships with returning guests while maintaining professional service standards.
- Worked closely with bartenders, kitchen staff, and supervisors to ensure efficient service.
- Recognized for reliability and maintaining high service standards throughout 11 years of employment.
Dual Food & Beverage Supervisor at Niagara Casinos (2019-01 – 2019-12)
- Supported daily operations and assisted with supervising staff during busy shifts.
- Trained and supported new team members.
- Helped maintain high service standards and resolve guest concerns.
Barista at Starbucks Hilton (2019-01 – 2020-12)
- Prepared beverages while providing friendly and efficient customer service.
- Maintained cleanliness and food safety standards.
- Managed cash and POS transactions accurately.
Hostess/Cashier at Hilton Grand Caffe (2017-01 – 2017-12)
Concession Attendant/Bartender at Penalty Box (2014-01 – 2015-12)
Supervisor at Pita Pit (2013-01 – 2015-12)
Supervisor at Tim Hortons (2011-01 – 2013-12)
Crew Member at Little Caesars (2008-01 – 2011-12)
Education
Child and Youth Care in Child and Youth Care – Niagara College (2025-01)
