D'mia Nicholson

I'm a knowledgeable and dedicated customer service professional with outstanding interpersonal skills. I know how to be a solid team player with an outgoing, positive demeanour and I have a proven knack for establishing rapport with clients. I can guarantee that I am highly motivated to boost customer satisfaction and contribute to company success.

Babysitter / Various employers

Jan 2017 - Present

• Organized and cleaned home including common and play areas
• Assisted with homework assignments and projects across different subjects
• Engaged with children on individual basis to build positive relationships

Sales Associate / Ardene

March 2017 - September 2017

• Answered questions regarding the store and its merchandise
• Developed positive customer relationships through excellent service
• Maintained up-to-date knowledge of product and services

Call Centre Agent / Teleperformance

May 2019 - August 2019

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Learned and maintained in-depth understanding of company information
• Provided knowledgeable responses to diverse questions

Social Media Manager / Just Call Anthony

April 2018 - May 2020

• Wrote, edited and published brand- oriented blog posts across social media platforms
• Coordinated print and digital ads for a designated geographical farm
• Promoting the brand's image to encourage traffic to personal website

Carleton University

2017 - Present

BACHELOR OF ARTS – Women's and Gender Studies