Princia Igiraneza

Dedicated and results-driven customer service professional with 3 years of experience providing exceptional support and improving customer satisfaction. Proven ability to resolve issues efficiently, communicate clearly, and build strong relationships with clients. Expert in handling high volumes of inquiries while maintaining a positive company image and contributing to business growth.

Investment Services Representative - TD Canada Trust - Montréal, QC

(2026-03)

• Advise clients on savings and investment products, including mutual funds.
• Analyze clients' financial needs and goals in order to propose tailored solutions.
• Process transactions related to investment accounts and follow up on client files.
• Explain the features, risks, and benefits of various financial products.
• Adhere to the bank's compliance procedures and regulatory requirements.
• Develop and maintain strong client relationships.
• Meet sales and customer satisfaction targets.

Call Center Agent - Agence de services telebancaires Banque Laurentienne

(2024-12 - 2025-03)

• Handle inbound and outbound client calls, providing accurate information and responding to inquiries regarding banking products and services.
• Deliver high-quality customer service by actively listening to client concerns and offering appropriate solutions.
• Process banking transactions such as transfers, payments, and balance inquiries with accuracy and efficiency.
• Keep client records up to date and document interactions in the CRM system.
• Collaborate with other departments to resolve issues and improve the client experience.

Call Center Agent - Loto Quebec

(2024-05 - 2025-01)

• Answer inbound client calls and assist them in resolving their issues in an efficient and courteous manner.
• Record transaction details and update client records.
• Provide accurate and detailed information about lottery products and services offered.
• Handle complaints and resolve client issues promptly and effectively.

High School Diploma (2017 - 2022)