Bertha Wang
Operations Manager | Logistics, Client Growth & Data-Driven Performance
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About
Results-driven Operations Manager with 3+ years optimizing high-volume workflows, cutting costs, and growing revenue. Skilled in cross-functional leadership, executive communications, and data analytics. Proven track record delivering 500+ daily orders with measurable efficiency gains.
Experience
Operations Manager - The Sharp Knife Catering Company - Vancouver, BC
(2022-02)
- Built Excel dashboards tracking sales, food & labor costs across 500+ daily production orders, enabling data-driven cost control
- Drove 22% growth in business partnerships by managing executive client communications and implementing structured follow-up processes
- Coordinated end-to-end logistics across cross-functional teams, consistently fulfilling 500+ daily orders on time with high client satisfaction
Production Assistant - Water Tower Production Services - Vancouver, BC
(2021-10 - 2022-02)
- Strengthened cross-functional communication and proactively adapted to shifting production demands to maintain workflow continuity
- Built positive interdepartmental relationships that minimized disruptions and preserved timelines in a fast-paced production environment
- Demonstrated consistent responsiveness and resourcefulness across all production support functions
Office Manager - Homeland Moving and Logistics Ltd. - Richmond, BC
(2021-05 - 2021-08)
- Redesigned filing systems and implemented financial tracking via Google Suite and QuickBooks, boosting office productivity by 20%
- Optimized purchasing schedules through detailed expense tracking, reducing procurement costs by 15% while sustaining supply levels
- Streamlined reporting processes to improve operational visibility and administrative accuracy
Assistant Manager - Moores Clothing for Men - Richmond, BC
(2017-08 - 2020-12)
- Achieved 97% customer satisfaction and ranked Top 3 stores (Western Region) for custom suit sales by leveraging PeopleSoft CRM and Oracle insights
Security Concierge - FirstService Residential - Richmond, BC
(2018-01 - 2019-06)
- Delivered professional concierge and security services including CCTV monitoring, conflict resolution, and vendor coordination for residential building
Service Advisor - Dodge, Chrysler Jeep Ltd. - Burnaby, BC
(2015-11 - 2017-06)
- Improved customer retention and reduced rental fleet damages by 10% through preventative maintenance education and structured vehicle inspection processes
Education
Bachelor's degree - Social Science/ Psychology Studies - UNIVERISTY OF VICTORIA (2009-09 - 2012-06)
