Technical support specialist
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I am a highly skilled technical support professional with 4 years of total experience in providing exceptional customer service and resolving technical issues. My expertise lies in supporting customers through various channels such as the front desk, emails, chat, and phone calls. I am proficient in Windows, Mac, and iOS environments, along with extensive knowledge of Active Directory, Exchange, SQL, Microsoft Office 365, Apple Mail, and Outlook.
In addition to my technical support experience, I have 2+ years of hands-on experience in networking, including VPN and Express Route, Azure DNS, Traffic Manager, and Load Balancers. I excel in helping employees with access and account issues, ensuring compliance with documented guidelines, policies, and procedures.
I have 2 years of experience in Cloud Computing, Office 365,encompassing service models, deployment models, practical implementations, operations, and future trends. My proficiency extends to performance optimization of Windows, Linux, Mac, Chrome, Android, and iOS for laptops, workstations, and mobile devices. I am well-versed in reconfigurations, maintenance, upgrades, and cloud platforms such as Azure and Google Cloud.
My areas of expertise include Azure or cloud creation, modification, and deletion, network configurations, incident and outage management, technical writing, troubleshooting, problem-solving, teaching, training, mentoring, database management, planning, adapting, teamwork, and HTML web creation.
During my tenure at Mindtree (Microsoft) as a Software Engineer, I provided support to global customers, resolving technical issues through calls or chat. I possess a strong understanding of Azure subscriptions, quota management, security fundamentals, and best practices. Additionally, I have experience in Group Policy management, configuring virtual networks, and managing Azure VMs.
At (Google), I worked as an Engineer, contributing to cloud computing engineering and assisting customers in migrating to and resolving issues in a cloud computing environment. I provided technical support, helped users with web page creation, and improved network performance. Troubleshooting, maintenance, and upgrades for Windows, Linux, Mac, Chrome, Android, and iOS devices were also part of my responsibilities.
Earlier in my career, as an Analyst at Tech Mahindra (GSK), I handled technical issues for UK users, ensuring prompt resolution through various channels. I worked on incident remedy ticketing tools, diagnosed and troubleshot technical issues, and performed installations and configurations.
I am a highly skilled technical support professional with 4 years of total experience in providing exceptional customer service and resolving technical issues. My expertise lies in supporting customers through various channels such as the front desk, emails, chat, and phone calls. I am proficient in Windows, Mac, and iOS environments, along with extensive knowledge of Active Directory, Exchange, SQL, Microsoft Office 365, Apple Mail, and Outlook.
In addition to my technical support experience, I have 2+ years of hands-on experience in networking, including VPN and Express Route, Azure DNS, Traffic Manager, and Load Balancers. I excel in helping employees with access and account issues, ensuring compliance with documented guidelines, policies, and procedures.
I have 2 years of experience in Cloud Computing, Office 365,encompassing service models, deployment models, practical implementations, operations, and future trends. My proficiency extends to performance optimization of Windows, Linux, Mac, Chrome, Android, and iOS for laptops, workstations, and mobile devices. I am well-versed in reconfigurations, maintenance, upgrades, and cloud platforms such as Azure and Google Cloud.
My areas of expertise include Azure or cloud creation, modification, and deletion, network configurations, incident and outage management, technical writing, troubleshooting, problem-solving, teaching, training, mentoring, database management, planning, adapting, teamwork, and HTML web creation.
During my tenure at Mindtree (Microsoft) as a Software Engineer, I provided support to global customers, resolving technical issues through calls or chat. I possess a strong understanding of Azure subscriptions, quota management, security fundamentals, and best practices. Additionally, I have experience in Group Policy management, configuring virtual networks, and managing Azure VMs.
At (Google), I worked as an Engineer, contributing to cloud computing engineering and assisting customers in migrating to and resolving issues in a cloud computing environment. I provided technical support, helped users with web page creation, and improved network performance. Troubleshooting, maintenance, and upgrades for Windows, Linux, Mac, Chrome, Android, and iOS devices were also part of my responsibilities.
Earlier in my career, as an Analyst at Tech Mahindra (GSK), I handled technical issues for UK users, ensuring prompt resolution through various channels. I worked on incident remedy ticketing tools, diagnosed and troubleshot technical issues, and performed installations and configurations.
