Bilawal Ali

Train Best Buy and Staples associates on Norton products, features, and customer use cases to strengthen product knowledge and improve sales confidence. Coach retail associates on consultative selling techniques, objection handling, and needs-based product recommendations. Drive sales growth by engaging directly with customers, identifying their needs, and recommending appropriate Norton solutions.

Sales Representative / Product Trainer - Norton - Edmonton, AB

(2026-05)

• Train Best Buy and Staples associates on Norton products, features, and customer use cases to strengthen product knowledge and improve sales confidence.
• Coach retail associates on consultative selling techniques, objection handling, and needs-based product recommendations.
• Drive sales growth by engaging directly with customers, identifying their needs, and recommending appropriate Norton solutions.
• Deliver product demonstrations and explain technical information clearly to both customers and retail associates.

Tax Preparer - Liberty Tax - Edmonton, AB

(2025-12 - 2026-05)

• Prepared and filed personal income tax returns with accuracy and attention to detail.
• Analyzed financial documents to maximize client refunds while ensuring compliance with tax regulations.
• Provided professional client consultations, explaining tax outcomes and strategies clearly.
• Maintained strict confidentiality and handled sensitive financial information securely.
• Reviewed client tax slips and supporting documents for completeness and accuracy before filing returns.
• Identified missing information and followed up with clients to obtain required tax documentation.

Accounts Payable Clerk - Drive and Go Auto Sales - Edmonton, AB

(2025-01 - 2025-05)

• Processed and verified vendor invoices for accuracy, proper authorization, and supporting documentation.
• Matched invoices with purchase orders and supporting records before processing payments.
• Reconciled vendor statements and investigated discrepancies, outstanding balances, and payment issues.
• Maintained accurate accounts payable records and entered financial information into accounting systems.
• Assisted with payment processing, account reconciliations, and organization of financial documentation.
• Communicated with vendors and internal staff to resolve invoice, payment, and account-related inquiries.
• Organized and maintained supporting records to ensure invoices, payments, and reconciliations were properly documented.

Brand Ambassador - Polo Ralph Lauren - Edmonton, AB

(2025-10 - 2026-01)

• Applied advanced sales techniques to exceed store goals and sales targets.
• Supported the team in achieving monthly performance objectives.

New & Used Car Specialist - Budget Auto Sales - Edmonton, AB

(2021-03 - 2025-01)

• Built and maintained long-term client relationships.
• Delivered persuasive sales presentations.
• Recommended vehicles tailored to customers' needs.

Bachelor of Commerce - Accounting Major - MacEwan University (2027-04)